Officer , Senior Tester – C11, Hybrid, Malaysia

The UAT Tester in AML plays a critical role in ensuring the quality and effectiveness of our Anti-Money Laundering (AML) systems. This role involves collaborating with project managers, UAT professionals, and end-users to design, implement, and execute test scripts and plans. The UAT Tester will identify, document, and analyze defects, working closely with development teams to ensure timely resolution. This position requires a strong understanding of testing methodologies, experience with relevant tools, and a passion for quality assurance.

In this role, you’re expected to:

• Collaborate with stakeholders to align testing objectives with business needs.
• Provide expertise and best practices in testing for AML applications/systems, including Mantas, EAP, and NICE Actimize.
• Build and apply testing excellence and knowledge of anti-money laundering processes.
• Interface with development teams for clarification on requirements and defects.
• Review and design test scripts with appropriate conditions, input data, and expected results.
• Develop and execute test scripts based on business and functional requirements.
• Automate testing tasks, draft test cases, and generate UAT documentation using Python, SQL, or Generative AI tools.
• Follow UAT procedures, controls, guidelines, and best practices, including test design, execution, and software quality verification.
• Utilize common test management tools (e.g., ALM, JIRA, Zephyr) and adhere to best practices.
• Apply UAT metrics to manage test execution and communicate progress to stakeholders.
• Execute tests according to UAT plans and document results consistently.
• Manage and raise defects identified during UAT, ensuring proper documentation and resolution.
• Identify, document, and analyze defects, recommending appropriate resolutions.
• Escalate issues impacting delivery timelines or product quality to the Test Lead/UAT Manager.
• Retest and validate fixes to confirm problem resolution.
• Prepare test evidence and documentation for approvals and decision-making.
• Contribute to process improvements to enhance testing strategies and efficiency.
• Collaborate with Regional and Global UAT teams for shared tests, knowledge exchange, and best practice sharing.
• Support the development & applications of automated workflow tools as directed by the UAT Manager/UAT Team Lead.
• Operate within agreed business SLAs, KPIs, control processes, and confidentiality standards.
• Perform any other responsibilities or assignments as directed by the manager to support team objectives and organizational goals.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

Knowledge / Experience:

• Required: Minimum 3-5 years of relevant industry & work experience with minimum 2 years testing experience capacity is preferable.

• SDLC knowledge/experience is a must. Banking/Compliance knowledge is a must and AML is a strong plus.
• Required: Comprehensive knowledge of Technology, Product Processor, Compliance, AML policy, financial services, investment & retail banking products / services – back and middle office operations
• Required: Project management skills
• Required: Excellent English written and verbal communication skills. Other language is an advantage only.
• Required: Demonstrated initiative and creativity in problem solving
• Required: International experience in a multinational corporation with a proven ability to work with people across geographic regions/countries and diverse cultures
• Required: Proficiency in Windows applications, ETL/ DB testing and experience with automated workflow tools (eg QTP) preferred.
• Required: Basic understanding of data administration within a database environment. 
• Required: Working within an environment of tracking issues and liaising with multiple parties to facilitate resolution.

Knowledge/Skills:

Communication

• Have excellent writing and presentation skills.
• English language proficiency is equivalent to B2 level (CEFR).
• Have superior verbal communication skills and can effectively contribute to discussions with all levels of staff and management to include most senior corporate management.
• Has proven facilitator skills.
• Can promote active listening with team members.
• Bachelor's degree in a related field or equivalent experience.

Technical Understanding

• Has a full understanding of technology solution implementation.
• Has a technical background and a business level understanding of databases, web and client/server architected solutions, reporting software and ancillary software such as ETL tools.
• Proficiency in testing tools such as Jira, ALM, and Zephyr.
• Experience working with both Waterfall and Agile methodologies (SAFe knowledge is an advantage).
• Has a proven working knowledge of Microsoft Office Suite Products, MS Project, Visio, and HTML, SQL and database design.
• Hands-on experience with Python, SQL, or Generative AI tools, including using prompts for task automation and documentation generation.
• Strong analytical & problem-solving skills
• Understands anti-money laundering/compliance/fraud and related technology (a plus not required).

Problem Solving

• Has an analytical background.
• Is experienced in using problem-solving methodologies such as brainstorming, root cause analysis, pareto analyses.
• Understands interdependencies and effect on critical paths.
• Improves upon existing approaches by seeking opportunities to creatively transform current industry practices into fresh alternative solutions

Qualifications:

• Min. Bachelor’s degree - preferred majors in Banking/ Finance, mathematics, statistics, informatics or relevant professional experience.
• ISTQB Certificate (Foundation level) and ISTQB Certificate (Advanced level) is a plus.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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