Officer, Quality Assurance Analyst

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more. 

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best. Together we win!

THE OPPORTUNITY

The Quality Assurance Analyst is responsible for performing quality assurance reviews for our subservicer relationships in addition to maintaining and developing our QA models as required for regulatory or bank compliance.  This involves designing and implementing audit processes at the direction of internal stakeholders which verify compliance of third-party servicing vendors to prudent servicing practices and investor instructions. This individual will timely complete quality assurance audit reviews and prepare reports to reflect the results of the work performed. Audits will be automated to the extent possible but may require manual review of various elements such as audit data, customer service notes, documents, recordings and other important items. Work products should be maintained in an archive which is easy to access and provide information to reviewers as required.  Reviews will be shared with the portfolio managers.  Any identified issues will be reviewed by the portfolio manager who will direct the remediation with the subservicer. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU’LL MAKE A DIFFERENCE

• Quarterly subservicer reviews for designated subserviced lines of business.
• Reviews are performed though an application which automates much of the QA.  Analyst will be responsible for modifying the application for improvements as directed by Portfolio Management.
• Coordination with Portfolio Management team on results of reviews and identification of any findings.
• At the direction of Portfolio Management team, modify QA process to accommodate remediation of findings.  
• Maintain complete system development records and changes.  
• Comfortable using Excel, Word, PDFs and PowerPoint to share results and research questions.
• Strong ability to organize information, both data and documentation in a shareable format so that it is easy to locate by Consumer Lending and Portfolio Management Team.
• Intellectual curiosity regarding best practices for loan servicing and regulations which govern servicing and lending.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

WHAT YOU’LL BRING

• Bachelors Degree 
• 5 years of loan servicing experience, preferably within the financial services industry.  
• Broad understanding of the lending loan process, to include documentation and servicing requirements. 
• Proficiency in spreadsheets, data analysis, third-party servicer requirements.
• Strong verbal and written communication skills.
• Strong analytical skills with ability to identify potential opportunities for improvement. 
• Effective personal leadership management skills to include the ability to stay on task and prioritize daily activities.
• Basic programming and computer knowledge to work with QA application.
• High School diploma or equivalent required

HOW WE’LL SUPPORT YOU

• Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

SALARY RANGE

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to their actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.