Officer - Personnel

Job Description: Client Account Officer- EHS Compliance

Role Overview

We are looking for a proactive and target-oriented Client Account Officer to manage assigned client accounts and ensure the effective execution of EHS compliance services. The role involves maintaining the client's compliance dashboard, coordinating with clients for timely submission of compliance documents, ensuring accurate updates on the platform, and driving positive compliance performance across assigned accounts.

The ideal candidate should possess strong communication, coordination, and follow-up skills, with the ability to manage multiple client accounts while consistently achieving defined operational and compliance targets.

Key Responsibilities:

a. Client Account Management

• Act as the primary point of contact for assigned client accounts.
  
• Build and maintain strong working relationships with client stakeholders.
  
• Conduct regular follow-ups with clients to obtain required compliance documents and information.
  
• Respond to client queries and coordinate with internal teams for timely resolution.
  
• Ensure a high level of client satisfaction through proactive account management.
  

b. Compliance Dashboard Management

• Ensure timely and accurate uploading of compliance documents onto the platform.
  
• Maintain the accuracy and completeness of client compliance dashboards.
  
• Track upcoming, due, and overdue compliances and proactively follow up with clients.
  
• Monitor compliance status and work with clients to improve overall compliance performance.
  
• Ensure all compliance records are updated and maintained as per internal quality standards.
  

c. Service Delivery & Operations

• Manage day-to-day compliance activities for assigned client accounts.
  
• Coordinate with internal teams to ensure seamless execution of compliance services.
  
• Maintain accurate records, trackers, and client documentation.
  
• Escalate critical compliance risks or client issues whenever necessary.
  
• Ensure adherence to internal processes, SOPs, and quality requirements.
  
• Raising invoices and ensuring timely collections.
  

d. Performance & Target Achievement

• Achieve monthly targets related to client compliance, dashboard health, and account servicing.
  
• Ensure assigned client dashboards maintain positive compliance performance.
  
• Meet defined KPIs for document collection, dashboard updates, turnaround time, and client responsiveness.
  
• Contribute towards client retention through consistent service quality and proactive engagement.
  

e. Continuous Improvement

• Identify opportunities to improve client compliance and operational efficiency.
  
• Share client feedback and recommend process improvements.
  
• Contribute to the development and maintenance of SOPs, knowledge repositories, and best practices.
  

Key Performance Indicators (KPIs)

• Compliance percentage of assigned client accounts.
  
• Dashboard accuracy and completeness.
  
• Timely uploading and updating of compliance documents.
  
• Document collection and follow-up effectiveness.
  
• Client satisfaction and responsiveness.
  
• Compliance closure rate.
  
• Quality and accuracy of records.
  
• Achievement of monthly operational and compliance targets.
  

Qualifications

• Bachelor's degree in Engineering, Environmental Science, Industrial Safety, Business Administration, or a related discipline.
  
• 2–5 years of experience in client servicing, account management, operations, compliance coordination, or customer success.
  
• Experience in EHS compliance or regulatory compliance will be an added advantage.
  

Required Skills:

a. Functional Skills

• Client account management
  
• Compliance coordination
  
• Document management
  
• Dashboard monitoring and reporting
  
• Data accuracy and documentation
  
• MS Excel and business applications
  

b. Soft Skills

• Excellent written and oral communication and interpersonal skills
  
• Languages - English, Hindi, Tamil
  
• Strong follow-up and coordination abilities
  
• Attention to detail
  
• Time management and prioritization
  
• Problem-solving mindset
  
• Customer-focused approach
  
• Ownership and accountability
  
• Ability to manage multiple client accounts effectively
  

c. Cross-Functional Coordination

• Coordinate effectively with internal backend operations teams to ensure timely processing and updating of compliance data.
  
• Work closely with frontend teams to ensure seamless client communication and service delivery.
  
• Liaise with client SPOCs to obtain required documents, clarifications, and compliance-related information.
  
• Coordinate with the Finance team for billing readiness, invoicing support, and commercial clarifications.
  
• Collaborate with the Legal team to facilitate documentation, consulting, and compliance-related requirements.
  
• Facilitate smooth communication across all stakeholders to ensure accurate, complete, and timely execution of compliance activities.
  
• Escalate critical issues and coordinate with relevant teams to drive timely resolution while maintaining high client satisfaction.