1. To attend and investigate on customer disputed transactions through CIMB Self Service Terminals (SST)/ CIMB Clicks made by proprietary customers and other Financial Institutions.
2. To liaise with other Financial Institutions on status of customer disputed transactions.
3. To attend to email and calls from branches/ CRU/ Call Centre and other Financial Institutions on customers’ disputed transactions.
4. To prepare daily and monthly reports.
5. Any other responsibilities/tasks as assigned by the Management from time to time.
Skills Required
- Investigate customer disputed transactions submitted via SST and CIMB Clicks
- Liaise and coordinate with other financial institutions regarding dispute statuses
- Respond to emails and calls from branches, CRU, Call Centre, and other financial institutions
- Prepare daily and monthly reports on dispute cases and activities
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What We Do
CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks and one of the world's largest Islamic banks. We are headquartered in Kuala Lumpur, Malaysia and offer consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, we have over 36,000 staff in 16 locations across ASEAN, Asia and beyond. CIMB Bank and CIMB Islamic Bank are members of PIDM.
