Officer, Group Investigations

GENERAL JOB INFORMATION 
Job Title : Officer, Group Investigations 
Reports to : Head, Group Investigations - GIAMS 
Job Grading : 4C 
Direct Reports : N/A

JOB PURPOSE 

Assist the Head, Group Investigations to develop, drive and implement a proactive strategy to minimise fraud through utilization of modern technology, stakeholder engagements, investigations, creation of awareness and other techniques. The employee is also responsible for generation, consolidation and reporting of key metrics to guide investigations across the Group and to provide relevant information to Management. 
 

JOB CONTEXT 
Investigate, establish root causes, propose recommendations and remedial actions to address reported or identified frauds. In addition, take steps to protect the bank from loss of funds, litigation and reputation damage resulting from fraudulent activities. 
 

KEY RESPONSIBILITIES 
General investigations 
▪ Investigate reports on fraud cases received from the whistle blower portal, emails from staff and any other source related to the Bank’s business. 
▪ Conduct investigations into criminal and fraudulent incidents, examine appropriate records and documentation, interview all relevant parties internally and externally and report findings to Management. 
▪ Provide independent reports to assist management with disciplinary processes and assist the legal representative of the bank in Police and Court proceedings. 
▪ Ensure timely completion of investigation reports on fraud incidents. 
▪ Prepare quarterly fraud management reports for Group Executive IAMS to be presented at the ETI Board Meeting. 
Fraud Risk Management 
▪ Assist in organising training and fraud awareness programmes, brochures and other material to educate employees on the Bank’s Fraud Management Policy, including detection, prevention and reporting of fraud.  
▪ Maintain up to date records of fraud investigations to assist in case statistics, monitoring and control. 
▪ Advise management on trends and modus operandi employed by fraudsters and assist to develop counter measures. 
Group Investigations Responsibilities 
▪ Maintain up to date consolidated Case Management System (CMS) for Group Investigations. 
▪ Ensure all clusters report fraud incidents weekly to Group Investigations for consolidation. 
▪ Ensure the CMS is updated and quarterly reports submitted for ETI Board meetings. 
▪ Reconcile CMS with records from Group Compliance as frequently as necessary 
▪ Carry out investigations assigned by the Head of Group Investigations. 
▪ Perform any other duties as assigned by functional head. 
 

KEY SUCCESS FACTORS 
▪ Accurate & timely submission of Investigation reports 
▪ Reduction in operational losses 
▪ Use AI to make the investigation process more efficient 
 

QUALIFICATIONS 

▪ University graduate or higher degree. 
▪ Accounting and/or finance practice experience. Certifications will be an advantage 
▪ Professional certification in fraud examination, investigations, forensic auditing, digital forensics, or related fields (e.g., CFE), with the ability to apply investigative best practices, data analytics, and emerging technologies to enhance investigative outcomes. 
▪ Cross-country legal and regulatory knowledge 
▪ Minimum of 5 years work experience preferably in a Bank or Law Enforcement Agency.  
SKILLS, COMPETENCIES AND BEHAVIOURS 
▪ Demonstrable ability to leverage AI and emerging technologies to enhance investigative effectiveness and efficiency  
▪ Excellent understanding of the role of an Investigator. 
▪ Practical experience in both regular and high-profile investigations 
▪ Excellent interpersonal skills and ability to communicate. 
▪ Excellent organization and time management skills. 
▪ Interviewing and analytical skills. 
▪ Demonstrate flexibility and follow through on commitments.  
▪ High levels of integrity/Confidentiality. 
▪ Ability to work independently and collaboratively with minimal supervision. 
▪ Ability to work under pressure and with tight deadlines. 
▪ Good communication, interpersonal and organizational skills. 
▪ Confident, resilient and persistent