The Role
The Officer, Customer Relations will handle customer complaints, manage loaner cars, prepare legal documents, and assist in reporting.
Summary Generated by Built In
Company :
Sime Darby Auto ConneXion Sdn. Bhd.Responsibilities
- Attend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work.
- Prepare tribunal and legal documentation to be submitted to Legal Team at Motor Division.
- Prepare letter of reply to customer on the critical cases.
- Attending tribunal & court as & when required
- Assist HOD in monitoring the reporting system (weekly & monthly) for all the staff
Qualification
- Minimum Degree Holder in Business or relevant scope.
- Minimum 3 years’ experience in Customer Services in Calls Centre or via face to face.
- Strong command of the English Language & Bahasa Malaysia in writing and verbally.
- Excellent/moderate User for Microsoft Word and Excel,
- Advantage if possess knowledge on using CRM and Case Management Systems
Skills Required
- Minimum Degree Holder in Business or relevant scope
- Minimum 3 years' experience in Customer Services in Calls Centre or face to face
- Strong command of the English Language & Bahasa Malaysia
- Excellent/moderate User for Microsoft Word and Excel
- Knowledge on using CRM and Case Management Systems
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The Company
What We Do
Sime is a partner of choice for the world's most admired brands in the industrial equipment and automotive sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime today has a workforce of more than 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region
