In this position you will....
be responsible for providing a full spectrum of account servicing for new and/or renewal business primarily for SME clients, marine cargo insurance and specialized product schemes in commercial insurance.
You will be required to deliver superior policy administrative work and provide first-class customer service. There will be opportunities for you to learn a wide range of commercial insurance products and be encouraged, empowered, and challenged to become a member of a dynamic team.
You will be responsible for…
- Supporting the servicing and management of SME clients and insurance programmes, ensuring timely and high-quality execution
- Handling client enquiries and providing responsive support across policy, coverage, and servicing matters
- Supporting renewals and portfolio retention, ensuring timely follow-ups and strong retention outcomes
- Preparing broking documentation including quotations, placement slips, cover notes, and policies
- Processing policy renewals, endorsements, and billing accurately and in compliance with regulatory requirements
- Working closely with insurers and internal teams to support policy placement and servicing
- Supporting claims coordination and follow-ups, ensuring timely updates and resolution for clients
- Supporting client onboarding, product rollout, and new business initiatives where required
- Assisting in premium collection follow-ups and maintaining accurate records and documentation
- Contributing to client relationship management and identifying opportunities for organic growth
- Maintaining strong turnaround time and operational efficiency in servicing delivery
- Performing other duties as assigned
For you to be successful…
We expect you to be able to demonstrate the following key competencies
- Customer Focus: Delivers responsive and high-quality service with strong attention to client needs
- Commercial Awareness: Understands client requirements and supports opportunities for business growth and retention
- Collaborative: Works effectively with team members, insurers, and internal stakeholders to deliver outcomes
- Communication: Communicates clearly and professionally across internal and external stakeholders
- Execution & Efficiency: Able to manage multiple priorities while maintaining strong turnaround times and accuracy
- Adaptability: Comfortable working in a dynamic environment and handling varying client and business requirements
You will require the following qualifications and skills
- Diploma or university degree, or equivalent professional experience
- At least 2–4 years of experience in the insurance industry, with exposure to general / commercial insurance
- Experience in SME clients and/or structured insurance programmes would be an advantage
- Relevant certification such as BCP / PGI / CGI preferred
- Strong organisational skills with attention to detail and accuracy
- Good communication and interpersonal skills
- Able to work both independently and as part of a team in a dynamic environment
Skills Required
- Diploma or university degree, or equivalent professional experience
- At least 2-4 years of experience in the insurance industry with exposure to general/commercial insurance
- Experience servicing SME clients and/or structured insurance programmes
- Relevant certification such as BCP, PGI, or CGI
- Strong organisational skills with attention to detail and accuracy
- Good communication and interpersonal skills
- Able to work independently and as part of a team in a dynamic environment
What We Do
bolttech is an international insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. Headquartered in Singapore, bolttech serves customers in 35+ markets across North America, Asia, Europe and Africa. With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products. For more information, please visit https//bolttech.io.
.jpeg)
