Office Supervisor

Responsibilities:

• Receive and process customer orders, inquiries covering items or products ordered.
• Serve as communication link between customers and commercial team to assure responsiveness.
• Responsible for ensuring that the order has been entered correctly and that the customer has received acknowledgment with a realistic delivery date.
• Provide standard pricing and quoting, product availability, and schedule information within established guidelines.
• Manage Inventory
• Schedule Customer Pickups
• Invoice Orders in SAP
• Request and process export and tax documents
• AR Cycle Process including Collections and Payments
• Office Coordination including paying utilities and purchasing supplies

• Ensure monthly close items are provided to  3rd party accounting  firm  in accordance with monthly closing schedule
• Review monthly VAT and Payroll filings prepared by 3rd party and submit for payment
• Assist with annual compliance matters
• Maintaining Supplier Contact Information for Vendors
• Track order activity and alerts appropriate stakeholders of any potential delivery problems.
• Partner with Logistics to expedite delivery of selected orders.
• Maintain a high level of customer service as reflected by a low number of customer complaints.
• Work closely with Production Control, Purchasing, and Shipping to ensure our customers’ needs are being met.

Qualifications and Experience:

• Fluency in English and Spanish, both written and verbal, required.
• Associate's or Bachelor's degree in relevant field  (Accounting, Business, etc) required.
• A minimum of 2-5 years of relevant experience in an office setting is required.

• Manufacturing company experience preferred.
• Preferred working knowledge of US and Mexico trade compliance including import and export compliance, ITAR, USMCA , Other free trade agreements, Harmonized tariff rules
• Proficiency in Microsoft Word and Excel required, knowledge of SAP preferred.
• Must have excellent communication skills and strong detail orientation.
• Capable of handling multiple priorities and adapting to change with ease.
• Willing to take on additional tasks and work effectively on a team.

On-site work. Location: Monterrey.
If you are interested in being part of a world class Sales function here at Alkegen then we would love to hear from you.
At Alkegen, we strive every day to help people – ALL PEOPLE – breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth & innovation, and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world.
Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture