The Role
Lead and supervise front-office staff to ensure smooth patient flow and accurate administrative operations, including scheduling, payment posting, sliding-fee verification, intake, HIPAA compliance, and handling escalated patient concerns. Manage staffing, timecards, onboarding, and support operations across additional locations as needed.
Summary Generated by Built In
Lead Front Office Operations That Support Whole-Person Care Across Medical, Dental, and Behavioral Health Services
Full-time, benefit eligible position. The schedule is Monday - Friday 7:30am-4:00pm.
Full-time, benefit eligible position. The schedule is Monday - Friday 7:30am-4:00pm.
Are you a natural problem-solver and team leader who thrives in a fast-paced, patient-facing environment? As the Office Supervisor, you'll play a vital role in ensuring smooth front-office operations while supporting our mission to deliver compassionate, integrated care to communities that need it most.
This leadership role oversees Customer Relations Specialists (CRS) within our medical or behavioral health services and ensures an exceptional experience for every patient walking through our doors.
This is a great opportunity for someone who:
- Enjoys leading frontline staff and ensuring seamless patient flow
- Has strong attention to detail and a passion for operational excellence
- Is confident handling patient concerns and resolving issues with professionalism
- Wants to make a meaningful impact in a nonprofit healthcare setting where every role supports whole-person wellness
Key Responsibilities
- Guide and support reception operations, ensuring accurate payment posting, batch verification, deposits, and required reporting
- Review and approve sliding fee paperwork and ensure protocol compliance
- Serve as the first point of contact for resolving escalated patient concerns
- Oversee scheduling of Customer Relations Specialists and ensure provider schedules are accurate
- Supervise, coach, and evaluate Customer Relations Specialists; assist with onboarding and communication of policies
- Provide backup support as needed, including patient registration, demographic entry, intake review, scheduling, insurance verification, collecting co-pays, and sliding fee eligibility checks
- Monitor office efficiency and patient flow; share updates and concerns with the Regional Office Manager
- Maintain confidentiality and adhere to HIPAA guidelines, organizational policies, and required trainings
- Support operations at additional locations when needed
- Manage timecards, performance development/AIM processes, and progress toward strategic goals
Education, Requirements, Skills, Knowledge and Expertise
High School/GED required
QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
• At least two (2) years experience as a front office staff member in a medical, behavioral, or administrative setting preferred
• Supervisory experience preferred
• Experience with a multi-line phone system and professional phone skills preferred
• Knowledge of Microsoft Office Suite preferred
• A valid, unrestricted driver's license and agency established minimum automobile coverage required
You’ll Be A Great Fit for This Role if You:
QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
• At least two (2) years experience as a front office staff member in a medical, behavioral, or administrative setting preferred
• Supervisory experience preferred
• Experience with a multi-line phone system and professional phone skills preferred
• Knowledge of Microsoft Office Suite preferred
• A valid, unrestricted driver's license and agency established minimum automobile coverage required
You’ll Be A Great Fit for This Role if You:
- Take pride in keeping things organized and running smoothly
- Are proactive in solving problems and keeping both patients and staff supported
- Lead with empathy and professionalism, even in challenging situations
- Enjoy coaching and developing others while working alongside them
- Embrace Compass Health Network’s mission to bring integrated, culturally competent care to underserved communities
IND2
About
About Compass Health Network Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: Inspire Hope. Promote Wellness. Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for-profit organization, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement. Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day. Why Join Us?Whether you're joining Compass Health Network or Adapt of Missouri, you’ll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.We offer:Competitive BenefitsOpportunities for career advancementPersonal and professional developmentLicensure supervisionTuition reimbursement & scholarshipsEmployee Assistance Program (EAP)Wellness program with Xponential accessGenerous paid time off and holidaysNational Health Service Corp loan repayment eligibility* *Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for-profit status. Your Career, Your ImpactWhether you're beginning your career or looking to take the next step, you’ll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact—every single day. Ready to make a difference? We’d love to hear from you! Equal Opportunity Statement Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Skills Required
- High School diploma or GED
- Maintain confidentiality and adhere to HIPAA guidelines and required trainings
- Valid, unrestricted driver's license and agency minimum automobile coverage
- At least two (2) years experience as front office staff in medical, behavioral, or administrative setting
- Supervisory experience
- Experience with a multi-line phone system and professional phone skills
- Knowledge of Microsoft Office Suite
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The Company
What We Do
Compass Health Network is a nonprofit healthcare organization providing a full continuum of behavioral health, primary care, and dental health services throughout Missouri.
