Office Supervisor Hematology/Oncology

Summary

Job Description:

Baptist Health Medical Group

Supervisor, Office

Hematology/Oncology

St. Matthews area

Full Time/First Shift

Under the direction of the Practice Manager is responsible for supervision of billing, insurance, and transcription day-to-day operations and associated staff members. Responsibilities reflect a heavy emphasis on accuracy and efficiency of billing, insurance and transcription operations including a strong emphasis on managing those who fill the roles of the positions associated with the above functions.  The Business Office Supervisor will interact daily and/or have frequent contact with the Practice Manager, Patient Access Supervisor, Regional Manager, CBC Group Physicians, employees and patients.

Principal Duties and Responsibilities:

The following is a summary of the major functions of this individual's job.  He or she may perform other duties, both major and minor, which are not mentioned below, and specific functions may change from time to time at the direction of the Practice Administrator, Practice Manager or Regional Director.      

• Development and maintenance of expert level knowledge on practice management system billing and electronic medical records system. 

• Responsible for management of all billing office and transcription personnel including:

  • Day to day activities and operations including monitoring performance and efficiency.

  • Responsible for the supervision, training, orientation and performance, including completion of timely performance evaluations.  Conducting periodic audits to ensure quality of performance.

• Assists in the development of business office policies relating to the revenue cycle management and makes recommendations for improved business office processes.

• Monitors and reports key financial performance indicators, including:

  • Days in accounts receivable

  • Rate of lag time for charge entry

  • Missing charge accountability

  • Percentage of accounts receivable by aging dates

  • Contractual payment variances by payer

• Monitoring of payer reports that acknowledge receipt of electronic transactions and/or rejections.

• Monitors credit balances ensuring timely refunds of overpayments.

• Monitors system addressing collection of delinquent accounts ensuring that third party payer coverage is researched and that patients with high dollar balances are contacted by phone prior to placing their balance with third party collection agency.

• Measure, track and report trends and patterns in claims denials and shares findings with Practice Manager, Administrator, and Revenue Cycle Director.

• Prepares daily and end of month balances and related financial reports as required, meeting established deadlines.

• Responsible for collaborating with the Coding and Compliance Officer and/or Revenue Cycle Director in maintaining appropriate audit standards for the receipt and collection of payments for services as needed.

• Oversight of business office and transcription effectiveness and quality of services, collaborating when necessary, with the practice manager including:

  • Efficient day to day management of all business office/transcription operations

  • Hiring, orientation and development of new staff

  • Coordination of procedures, policies and guidelines

  • Maintaining office efficiency by planning and implementing protocols and procedures that meet the needs of the practice

  • Management of budget goal for the business office/transcription throughout the year.

• Completes all assigned tasks in a timely manner while prioritizing work activities, continually evaluating effectiveness and modifying activities as necessary.

• Establishes and maintains positive working relationships with patients, visitors, physicians and coworkers.

• Serves as a role model by displaying, maintaining and encouraging behavior which promotes good relations to patients, visitors, physicians and coworkers.

• Must display a professional appearance including appropriate dress as defined in the Employee Handbook.

• Must be able to communicate, collaborate and cooperate with physicians, staff and management.

Minimum Education, Training and Experience Required:

The following qualifications are the minimum requirements necessary to adequately perform this job.  However, any equivalent combination of experience, education and training which provides the necessary knowledge, skills and abilities would be acceptable, subject to any legal and/or regulatory requirements.

• Minimum of 3 years' experience in medical billing with strong working knowledge of medical coding (CPT and ICD-9)

• In-depth understanding of payer explanation of benefits

• In department understanding of the medical office revenue cycle.

• Possess excellent communication and organizational skills.

• Healthcare billing/insurance management or supervisory experience preferred.

Supervisor, Healthcare, Clinic, Billing, Revenue Cycle, Insurance, Administrative

Work Experience

Education