Office Staff

Front Desk / Clerical

Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing the patient experience and improve productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience.

At Russell Family Medical Center Pediatrics, we believe every child deserves compassionate, high-quality care. Our clinic provides a welcoming and supportive environment for children and their families, offering preventive and primary care that helps kids grow up healthy and strong.  

We’re looking for a friendly, detail-oriented office professional to join our team. As the first point of contact for our patients and their families, the office staff ensures a positive experience from check-in to check-out. This role involves providing excellent customer service, managing patient flow, and supporting the clinic team with administrative tasks that keep our operations running smoothly. If you love working with families, have strong organizational skills, and enjoy being part of a mission-driven healthcare team, this is the role for you.  

Duties and Responsibilities:

• Greet all patients and visitors cheerfully.
• Answer telephone, triage calls, and maintain records of exam.
• Schedule appointments and referrals to other providers.
• Register patients, help with the completion of necessary forms, and direct to the appropriate staff person, if needed.
• Complete encounter form upon arrival and checking (electronic and/or paper).
• Assist Physician, Nurse Practitioners, Clinical Assistants, and Office Manager as requested.
• Maintain neat, clean, and professional work area.
• Maintain established department policies.
• Assist in care and maintenance of department equipment and supplies.
• Other duties as assigned.

Education/Experience:

• High School Diploma/GED
• Experience preferred
• Skills necessary: keyboarding, oral and written communication

Schedule Requirements:

Full-time position, 5 days per week, 100% clinic-based, in person work required.

Work schedules are set at the discretion of CFMC and may be adjusted at any time based on the operational needs of the organization.

Compensation: Negotiable based on experience 
Benefits: Health, Vision, Dental, Life, STD, LTD, 401K, PTO, and Holidays