Office Specialist 2

Initial Posting Date:

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Job Description:

Opportunity awaits! Opportunity awaits!

Do you have a passion for human services and a desire to contribute to the welfare of children and families? In this role, your dedication and attention to detail will directly strengthen our efforts to ensure child safety and promote family well‑being. If you’re ready to make a meaningful impact, we encourage you to apply and join our team.

We are seeking a committed and detail-oriented Office Specialist 2 to join our dynamic Child Welfare team in Klamath Falls.

Summary of Duties

As an Office Specialist 2, you will:

• Provide administrative support to case workers and supervisors.

• Answer calls, address inquiries, coordinate schedules, and direct individuals to services and resources.

• Ensure compliance with laws, rules, and policies regarding payments, documents, and information.

• Handle administrative tasks including data entry, case management tasks, and record-keeping.

• Adapt to changes as needed by supporting various areas of Child Welfare.

Minimum Qualifications

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents

OR

An associate degree in any field

OR

An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experience conducting work that requires attention to detail, particularly when creating or reviewing documents. 

• Experience communicating clearly and precisely through different platforms (examples: cell phone, email, in person, Microsoft Teams).

• Experience handling confidential information (example: credit card information; employment information, medical records, etc.).

• Experience providing customer service that is present, engaging, embodies a positive approach.

• Experience working successfully both independently and as part of a team, demonstrating organizational skills and experience adapting to changing priorities.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• Duties for this role will be performed in an office setting, and occasionally in the community.

• The work schedule for the position is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.

• A valid driver’s license and acceptable driving record are required for this position.

• Travel is required for purpose of purchasing business items and traveling between different office locations as needed. Some travel may be in hazardous weather conditions.

• There may be occasional requirements for compensated overtime, including evenings and weekends.

• You may interact with individuals experiencing trauma or emotional distress. There may be times when individuals have difficulties with managing their emotional responses.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Sugei Hernandez. If you contact the recruiter, please include the job requisition number: REQ-198921.

• Email: [email protected]