Provides strong customer support to internal customers relating to mail, shipping, receiving, and copying. Responsible for processing, collection, and distribution of Company mail. Coordinates all activities related to shipping and receiving of incoming/outgoing packages. Processes customer requests for duplicating services. Provides general upkeep and maintenance to postage, processing, and copy equipment with the ability to trouble shoot operational problems and schedule repairs as necessary. Maintains inventory of mail, shipping, and copy supplies for department and Company copiers.
Duties and Responsibilities:
Sorts and prepares incoming and inter-office mail for internal delivery.
Delivers and collects mail and inter-office correspondence within the building.
Prepares outgoing mail for post office by affixing proper postage to letters and packages in accordance with USPS regulations, and by utilizing postal processing equipment.
Organizes large Company mailings. Folds and inserts documents for bulk mailings, operating automated inserting equipment, or by following manual procedures.
Records and distributes incoming materials, prepares outbound shipments of packages and tracks the flow of overnight express shipments.
Schedules the flow of Company records storage. Requests retrievals and refiles while verifying shipment accuracy.
Processes large volume copy requests, using high volume, and sophisticated duplicating equipment.
Provides up keep and maintenance for department equipment and walk up copiers. Schedules vendor repairs as needed.
Ensures an appropriate inventory of mail, shipping, and copy supplies for the department and for the convenience copy machines.
Assists customers with mailing, shipping and copying needs.
All other duties as assigned.
Education, Qualifications and Experience:
High School Diploma or equivalent required.
Minimum of one-year previous related experience in a high volume-servicing environment. Must have excellent verbal and written communication skills.
Knowledge of postal rules and regulations required. Familiarity with UPS, Federal Express, and U.S. Postal Service interface preferred.
Operating experience with high volume, duplicating equipment.
Proven ability to work well in a high visibility, publicly oriented environment.
Must be able to consistently meet established schedules and deadlines.
Ability to interact with customers of all levels, in a professional manner.
Capable of processing large volumes of work during peak periods.
Report to Philadelphia office 5 days/week.
Overtime may be required.
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
- Volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program
Our Values:
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
#LI-Hybrid .
Skills Required
- High School Diploma or equivalent
- Minimum of one year previous related high-volume servicing experience
- Excellent verbal and written communication skills
- Knowledge of postal rules and regulations
- Familiarity with UPS, Federal Express, and U.S. Postal Service interfaces
- Operating experience with high-volume duplicating/printing equipment
- Ability to work in a high-visibility, publicly oriented environment
- Ability to consistently meet established schedules and deadlines
- Ability to interact professionally with customers at all levels
- Capable of processing large volumes of work during peak periods
- Report to Philadelphia office 5 days/week (on-site requirement)
- Willingness to work overtime as required
Reliance Matrix Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Reliance Matrix and has not been reviewed or approved by Reliance Matrix.
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Leave & Time Off Breadth — PTO and holidays are presented as generous, with examples including new‑hire accruals, a paid volunteer day, and enhanced holiday pay for certain schedules. Some accounts highlight excellent PTO accrual and strong time‑off practices in parts of the organization.
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Retirement Support — A 401(k) with an immediately vested company match is included as a standard offering. This indicates accessible retirement support from the start of employment.
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Parental & Family Support — Paid parental leave and adoption assistance are part of the package alongside broader wellbeing resources. These elements signal family‑oriented support beyond core medical benefits.
Reliance Matrix Insights
What We Do
Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions. Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work. We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care. We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance. We offer a seamless member experience customized to each individual’s need and event. We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience. We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world. In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world
