Office Services Operator

Office Services Operator

Salary: £26,500 per annum, plus company benefits

Location: London, EC2N 4BQ

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, shifts between 8am and 8pm, 7.5 hours each, plus 1 hour unpaid break

Work model: Fully onsite

Williams Lea seeks an Office Services Operator to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

The Records Assistant is responsible for providing a professional office services, floor ambassador, print and mail room service to all the client’s employees and contractors.

You will assist the client to meet deadlines and produce a high standard of work, put the customer/client first and foremost demonstrating excellent customer service skills. To help run an efficient service and to meet all contractual Service Level Agreements

Key responsibilities 

• Scan, print and copy documents for the client making sure work is quality checked and sent back correctly
• Deal with incoming post. Sort and scan everything and e-mail to the relevant departments
• Deal with outgoing post via Royal Mail/DX
• Book couriers and deal with incoming couriers quickly and efficiently
• Resetting of internal meeting rooms, collaboration, print areas, VC rooms and touchdown workstations and to report any issues appropriately
• Update relevant notice boards, electronic or otherwise (internal tv screens and Smart Spaces app).
• Ambassador style of service, to build relationships and gain awareness of activities within the business that may require additional or expected service.
• Support colleagues and work as a team in order to achieve the best results for clients.
• Maintain full responsibility and visibility as the main point of contact on designated floors, overseeing daily operational services to support business operation
• Provide assistance and support to ensure the working environment is clean and tidy, liaising with FM and cleaning team appropriately
• Carry out regular checks of the printer areas in area of responsibility, making sure adequate paper and toner are in MFDs, providing top-ups/replacements, when appropriate
• Manage stationery stock levels, storage, distribution and replenish stock supplies efficiently
• Keep an accurate record of allocated storage capacity and usage on the floor
• Maintain an accurate record of issued lockers in the locker system
• Assist with booking hot desks, helping with guidance and support on how to use the system and resolving any issues
• Comply with departmental procedures
• Any other like services requested by the Client that can reasonably be assumed as
• part of the normal operations subject to availability of WL personnel

Personal attributes

• A willing and enthusiastic attitude
• Good PC skills with knowledge of Microsoft Word and Excel
• Previous Post room and Reprographics experience would be preferable but not essential
• Excellent customer service skills
• Able to think outside the box and make decisions if required in the absence of the Senior Account Manager
• Able to handle difficult situations well, to act appropriately and know when to escalateto the line manager
• Display a ‘can-do’ attitude with an adaptable and flexible approach
• Personable and will help out wherever required to get the job done
• Team player – not only within their team but also to work with the client’s FM team

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).

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