Office Services Manager

Posted 3 Days Ago
Be an Early Applicant
Austin, TX, USA
In-Office
Mid level
Big Data • Information Technology
The Role
Lead and manage daily site operations and a customer-facing team, leveraging Ricoh products to ensure service quality, continuous improvement, training, and customer satisfaction while meeting audits and deadlines.
Summary Generated by Built In

Site Manager

Job Title: Site Manager

Summary: As a Site Manager, you are the guiding force behind our team, blending warmth 
and efficiency to ensure seamless operations. Leading by example, you nurture a 
supportive culture where every member thrives, driving transformative outcomes through 
innovation and collaboration. 

Roles and Responsibilities:
• Lead a dynamic team to efficiently manage daily operations, while nurturing a 
positive work environment that encourages retention.
• Harness your expertise in Ricoh products and services to streamline operations, 
ensuring quality and efficiency, and exploring innovative solutions to stay ahead in a 
rapidly evolving landscape.
• Collaborate closely with customers to enhance business processes, driving mutual 
success and satisfaction through continuous feedback loops and steadfast 
commitment to service excellence.
• Foster a service-oriented environment, gathering regular feedback to ensure 
satisfaction and loyalty.
• Maintain high-quality operations, meeting audit and deadline standards while 
adapting to evolving challenges.
• Provide ongoing training and development opportunities, empowering team 
members to reach their full potential.

Qualifications Must Have:
• High school diploma or equivalent (GED).
• A minimum of three years of relevant work experience, including customer-facing 
roles.
• Demonstrated previous managerial experience, ideally within a similar field.
• Proficiency in technology and adept problem-solving skills.
• Effective communication skills, demonstrated through both written and verbal 
channels.

Qualifications Nice to Have:
• Previous management experience.
• Familiarity with the technical aspects of B2B services.
• Proficiency in Office 360.

Join us in this pivotal role where your leadership will shape success, exceeding 
expectations and forging lasting partnerships with our valued customers. If you are ready to 
merge professionalism with a fresh perspective, we invite you to apply and embark on this 
exciting opportunity with us.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Skills Required

  • High school diploma or equivalent (GED)
  • Minimum of three years of relevant work experience, including customer-facing roles
  • Demonstrated previous managerial experience
  • Proficiency in technology and strong problem-solving skills
  • Effective written and verbal communication skills
  • Familiarity with technical aspects of B2B services
  • Proficiency in Office 360

Ricoh USA, Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh USA, Inc. and has not been reviewed or approved by Ricoh USA, Inc..

  • Healthcare Strength The company offers comprehensive medical, dental, and vision plans with configurable options, plus disability, life insurance, and an EAP. Feedback suggests coverage breadth is solid, with some noting low copays in certain plans.
  • Retirement Support A 401(k) with company match is available starting on day one. Feedback suggests the program is competitive in scope even if the match level is viewed as only average by some.
  • Flexible Benefits A configurable benefits marketplace with options like pet insurance, employee discounts, tuition reimbursement, and the ability to purchase extra vacation days offers choice. Feedback suggests flexibility and add‑ons help round out total rewards even when base pay feels light.

Ricoh USA, Inc. Insights

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The Company
HQ: Exton, PA
15,227 Employees
Year Founded: 1962

What We Do

Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.

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