It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Essential Job Responsibilities
Lead and manage a team providing high-quality office and hospitality services
Provides excellent client elevated concierge-style hospitality support to all end-users at the site.
Build positive relationships with client stakeholders, earning confidence through responsiveness, insight, and professionalism
Anticipate client needs and offer thoughtful, well-communicated solutions that align with their goals
Foster a culture of accountability, respect, and high performance among staff
Implement operational improvements and resolve challenges quickly and diplomatically
Serve as the go-to on-site leader, balancing assertiveness with tact
Serves as the principal liaison between GBTS, the client’s administration, and the on-site team
Hires, trains, manages, and evaluates all personnel assigned to the site
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring excessive overtime
Recruits and interviews potential GBTS candidates for available positions at the site
Compiles, collects, and reports all data necessary to provide the client with monthly management reports
Displays high ethical standards, integrity, work ethic, and loyalty
Job Requirements
Bachelor’s Degree or equivalent years of directly relevant work experience.
A minimum of 3 years of client service-oriented experience in the hospitality field or setting.
Proven success as a customer service manager; strong guest-focused mentality and proven ability to inspire teams to deliver consistently high-quality guest service while operating independently.
Ability to function with a high level of patience, tact, and diplomacy in handling any complaint and/or situation.
Working knowledge of Microsoft products including but not limited to Outlook, PowerPoint, Word, and Excel.
Demonstrate excellent organizational skills, communication skills, and problem-solving skills.
Strong initiative required; ability to work independently with minimal direct supervision.
Flexibility to adjust work schedule to manage client events as needed, including some evenings and/or weekends.
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
The Compensation range for this role is $65,000 to 80,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be highly dependent upon the individual's skills, experience and qualifications.
Click here to learn about Epiq's Benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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What We Do
Epiq, a global technology-enabled services leader to the legal industry and corporations, takes on large-scale, increasingly complex tasks for corporate counsel, law firms, and business professionals with efficiency, clarity, and confidence. Clients rely on Epiq to streamline the administration of legal department and business operations, class action and mass tort, eDiscovery, regulatory, compliance, restructuring, and bankruptcy matters. Epiq subject-matter experts and technologies create efficiency through expertise and deliver confidence to high-performing clients around the world. Learn more at www.epiqglobal.com.
