Office & Sales Support Administrator

We Offer

• Competitive salary (based on experience) plus a bonus
• 401K with match
• Medical, dental, and vision insurance and other benefits
• Great international work environment
• Excellent ongoing training
• Paid vacation and holidays
• Growth opportunities

Responsibilities

• Serve as the primary point of contact for clients via phone, email, and in-person inquiries, ensuring a professional and responsive experience.
• Answer, screen, and direct incoming calls in a professional and timely manner.
• Schedule and manage client appointments, meetings, and conference calls.
• Work closely with the US Sales Team and Tax & Accounting Operations Team to ensure client needs are met efficiently and effectively.
• Support the end-to-end client journey, including onboarding, scheduling, and ongoing communication.
• Prepare and maintain sales-related documentation, reports, and presentations.
• Manage and update client records, contracts, and databases with accuracy and attention to detail.
• Provide general administrative support, including filing, data entry, and document management.
• Coordinate office operations, maintain a professional and organized front office environment, and ensure common office spaces are tidy and well-maintained.
• Assist in tracking sales pipeline activity, client requests, and follow-ups to ensure nothing is missed.
• Handle incoming inquiries, resolve issues promptly, and escalate when necessary.
• Support organization of client meetings, internal events, and company gatherings (scheduling, logistics, coordination).
• Maintain strong communication between clients and internal teams to ensure alignment and satisfaction.
• Ensure a high level of professionalism and confidentiality when handling sensitive information.
• Support special projects and ad-hoc requests from the executive team and firm owner.
• Report directly to the Director of Sales & Business Development, providing updates and assisting with team initiatives as needed.

Requirements

• High School Diploma required; Associate's or Bachelor's degree preferred.
• Proven experience in a front office, client support, or administrative role — strong phone skills are a must.
• Experience working in a fast-paced, client-facing office environment.
• Excellent verbal and written communication skills with a client-first mindset.
• Strong organizational and multitasking abilities with the ability to manage multiple priorities effectively.
• Detail-oriented with high level of accuracy in documentation and data management.
• Professional demeanor and customer service orientation.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); comfortable working with sales teams and leadership.
• Ability to quickly learn new systems and processes, including firm-specific software.
• Experience with CRM or sales tools is a plus.
• A sales-oriented mindset and confidence in client interactions is strongly preferred.
• Prior experience in an accounting or professional services environment is a plus.
• Valid driver's license is a plus.