The Role
The Office Receptionist manages daily office operations, supports staff, ensures compliance, and provides exceptional service to clients and partners.
Summary Generated by Built In
Title: Office Receptionist
Classification: Exempt
Salary Grade: Salaried
Date: February 2026
Reports to: Director of People & Talent
Direct Reports: None
A winner of Best Places to Work in Insurance seven years in a row, Virtus is looking for innovative individuals to join our fast-paced, rapidly growing team headquartered in Overland Park, Kansas. Virtus is a next generation insurance consulting firm that focuses on middle market clients in a variety of lines of coverage. With locations in Kansas City, Memphis, and Ft. Collins our team has a national scope and with a sophisticated client base that thrives on new ideas and our consultative approach. We're shaking up a tired insurance industry and creating something better: an experience that empowers our people to evolve, take smart risks, and face the future boldly.
The Office Receptionist is responsible for overseeing the daily administrative and operational functions of Virtus. This role ensures efficient office operations, supports brokers and account managers, maintains compliance standards, and delivers exceptional service to clients and insurance partners. The Office Receptionist plays a key role in driving productivity, organization, and a positive team environment.
The Office Receptionist combines technical expertise with strong relationship management skills to ensure client risks are identified, addressed, and continuously optimized. This role works closely with producers, service teams, and carriers to deliver tailored risk strategies, seamless execution, and an exceptional client experience.
Key Responsibilities:
- Oversee daily office operations to ensure smooth workflow and efficiency
- Develop and implement office policies and procedures
- Greet clients and visitors in a friendly and professional manner
- Answer and direct incoming phone calls
- Order lunches for meetings and staff as needed
- Prepare coffee and refreshments for clients and team members
- Receive, sort, and distribute incoming mail and packages
- Prepare outgoing mail and coordinate courier pickups
- Keep common areas, conference rooms, and reception tidy and organized
- Maintain office supplies and place supply orders when needed
- Schedule meetings and assist with calendar coordination
- Provide general administrative support to brokers and staff
- Manage office supplies, vendor relationships, and equipment maintenance
- Coordinate schedules, meetings, and internal communications
- Maintain organized filing systems (physical and electronic)
- Foster a professional and collaborative office culture
Education and Experience:
- •Associate or Bachelor’s degree in Business Administration, Finance, or related field preferred
- •1-3 years of office management experience (insurance or financial services preferred)
Skills & Competencies:
- Strong organizational and multitasking skills
- Knowledge of insurance operations and terminology
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office
- Ability to prioritize tasks and meet deadlines
- High level of professionalism and confidentiality
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close and distance vision.
Travel:
0%
Why Virtus?
Virtus has a strong culture anchored by our Core Values: Better Tomorrow, Fearless Pursuit and One Virtus. This creates an environment of teamwork, excellence, and continuous improvement. Employees and their families enjoy great benefits including health/401(k)/dental/vision and unlimited PTO, among other progressive perks.
Virtus is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees– so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds, and identities. Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the recruitment process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.
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Top Skills
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The Company
What We Do
Virtus is an insurance brokerage and consulting firm built for today’s experience economy. We blend creativity with technology to bring a more streamlined, personalized and human approach to insurance. This insulates our clients from the process, putting the focus back on their goals and growth strategy to unlock their full potential. Our vertical specialization makes us different—we know the industries we serve inside and out.
Our team is comprised of industry renegades, analysts, consultants, technologists, creatives and problem solvers. We’re aligned by our values and fueled by an entrepreneurial spirit, giving us the grit to make your dreams a reality, no matter the challenge or task at hand.
