Office Operations Manager

Mintel, the world’s leading Market Intelligence agency is looking for a smart and engaging individual to join the company as Office Operations Manager within our Central London HQ.  

You will oversee the effective running of Mintel House, our company flats and car fleet.  You will manage the day-to-day relationship with contractors and suppliers and take responsibility for Facilities and Health & Safety.

Daily tasks will include:

• Management and development of the Office Services team to ensure that the needs of the business are consistently delivered.
• Day-to-day supervision of the maintenance of Mintel House and company flats.  
• Day-to-day management of the company car fleet.
• Liaising with contractors, ensuring all certificates and documentation are up to date.
• Managing the relationship with suppliers, including our business travel management company to ensure that SLA’s are being met and maintained.
• Ensuring a good experience for all travellers (from travel booking to departure).
• Reviewing costs related to the properties such as service charges, business rates and utilities including negotiations with suppliers alongside Procurement.
• Assist with ad hoc facilities requirements from our Belfast and German offices as well as our third space offices.
• Ensuring all Health & Safety standards are met and maintained.  Carrying out appropriate risk assessments taking corrective action when necessary.
• Managing office moves and seating plans as and when required.
• Optimising the use of office space and storage.
• Managing and communicating internally all services, procedure changes, updates.
• Managing invoices and ensuring maximum value for money on spend being achieved.
• Being responsible for the office credit card and keeping up with monthly expense reports.
• Manage our EMEA subscriptions to Trade Press and Journals to ensure we have the best rates and usage
• Supporting the Managing Director and HRBP to organise company events
• Supporting the MD in all social planning and activities , working to ensure a good experience for all guests (internal and external)
• Working with the MD on the Crisis Management  team
• Support Employee resources to facilitate cross-team collaboration
• Ensure all visitors & employees have a good experience when visiting or calling our offices 

Skills and Experience:

To be a successful candidate, you will need to be friendly, flexible and positive and have experience in Office and Facilities Management, in a fast paced working environment.

• Previous experience within an Office and Facilities Management role, including team leadership and development
• Experience of carrying out risk assessments, ideally holding an IOSH qualification
• Demonstrate experience of cost savings and knowledge of market conditions
• Previous experience in managing office moves
• The ability to show initiative and attention to detail
• A down to earth, friendly, confident and trustworthy and enthusiastic approach
• A can do attitude and hands-on approach to fixing problems
• Excellent personable skills and communication skills
• Excellent time management and organisational skills
• You'll need to be reliable, approachable and adaptable
• Great team working skills but also the ability to work autonomously and take responsibility for fulfilling tasks and meeting deadlines

We Hope You’ll Like Our:

• Approach to personal development where we encourage individuals to grow and share what they’ve learned.
• Social events, both within the department and across the company
• Generous holiday allowance with the opportunity to buy back additional holiday.
• A day off to celebrate your birthday
• Giving back is part of our culture with this in mind Mintel gives each employee 2 days per year to give to a worthwhile cause.
• Open plan office with breakout areas, coffee machines, and table tennis table

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