Keep the office running smoothly to support Coates' growth across France and Europe. This role takes ownership of cash collection and invoicing for around 1,500 restaurant customers, alongside the day-to-day administration that keeps our Paris Crew supported and connected.
It suits a structured, organised person who enjoys cyclical, process-driven work. They will be the key link between Finance, customers and the local team, keeping invoices resolved, payments on track and office life running smoothly.
Please note, this person will need be bilingual in both French and English. This a 4 day per week role.
Key responsibilities for the role
- Drive cash collection across France and other European markets, following up on outstanding invoices through payment reminder emails and phone calls
- Proactively gather outstanding invoice information from the Finance team to keep collections on track
- Manage customer accounts at restaurant level in France and at company level across other European markets
- Issue credit notes and resolve invoicing errors with customers
- Report weekly on cash collection progress and track performance against key KPIs with the Country Manager
- Maintain the customer database (approx. 1,500 restaurants), including adding new restaurants and updating franchisee details
- Ensure smooth and efficient office operations, including facilities maintenance, travel arrangement for the crew, courier management, and vendor liaison.
- Support employee onboarding and personnel administration, including the accurate filing of corporate and legal documentation.
- Manage Local IT equipment inventory
- Provide administrative support across the business unit, work with P&C Business Partner for International Markets on implementation of P&C initiatives and continuously improve admin processes and efficiencies.
- Event management for both offices, twice per year (mid-year and end-of-year)
- Key contact for Communication team
Cash Collection & Invoicing
Office & Administrative Management
Qualifications and experience
- Experience in sales administration and finance operations in multi-tasking, multi-functional, and global environments.
- Excellent oral and written communication skills, in French and in English.
- Ability to engage with various internal and external stakeholders with strong relationship management skills.
- Strong knowledge of Microsoft Office Suite, familiarity with modern technology management processes and business tools, CRM and ERP systems.
Skills Required
- Experience in sales administration and finance operations in multitasking, multifunctional, and global environments
- Excellent oral and written communication skills in French and English
- Strong relationship management and stakeholder engagement skills
- Strong knowledge of Microsoft Office Suite
- Familiarity with modern technology management processes and business tools
- Familiarity with CRM and ERP systems
What We Do
Coates Group is a growing global technology and digital merchandising solutions provider creating immersive experiences for some of the world's leading brands and their customers. We are focused on creating dynamic, personalised and engaging experiences powered by our range of digital hardware and proprietary content management system. If you’ve ordered in-store or in the Drive-Thru at McDonald’s somewhere in the world, chances are you’ve interacted with our digital solutions! We work across 50+ global markets with our headquarters located in Sydney, Australia and other offices in Japan, India, China, the Middle East, Canada, Europe and the United States. Our people who we proudly call our “Crew” are at the heart of everything that we do. So, it is our commitment to empower and develop the people that set us apart. This is done by implementing new policies that our people care about like an annual market competitive bonus program, opportunities for growth and prioritisation for learning and development that includes kick-starting our new wellbeing program called Thrive. The cornerstone of Thrive is our flexible work approach, including a suite of flexible work options because we are believers that you should never miss an important life or work moment. Thrive also equips our crew with wellness tools and dedicated time to prioritise our health with Yoga and Meditation programs as well as a Global Wellness Day off to enjoy and recharge plus a Give Back Day for the opportunity to make an impact on the community. Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). We are one global crew with diverse perspectives that make us stronger. We are curious, charismatic and authentic. And together, we make our purpose become a reality, to create immersive brand experiences for everyone
