Office and People Operations Manager - New York, NY

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.

Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.

At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.

We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission.

Blackbird is looking for an Office Manager / Events & Culture Coordinator who will be responsible for overseeing daily office operations while leading the planning and execution of internal and external events that strengthen company culture and brand presence.

The ideal candidate for this role has a balance of operational excellence and creative flair - someone who thrives in creating seamless workplace experiences and memorable events. In this role, you will be responsible for delivering a world-class employee experience by creating a happy, productive, and welcoming environment for our team.

Responsibilities

• Assist with the successful transition to our new NYC office, including logistics planning, vendor coordination, networking/IT/AV setup, and change management

• Manage the day-to-day office operations, site-based team member communications, relationships with building management and vendors, and owning office-related budgets, orders, and inventory

• Plan, coordinate, and execute internal company events such as team on/offsites, celebrations, all-hands meetings, swag, and employee engagement activities

• Support external event planning - including talent brand and community events - to enhance Blackbird’s visibility and relationships

• Serve as a go-to resource for team members on all things related to the office and core equipment (e.g. laptops)

• Partner with internal teams to ensure a smooth onboarding and offboarding experience for all team members

• Support the logistics of onsite visits from team members, candidates, and other external visitors

• Provide light administrative support, including task and equipment tracking, and assisting with prioritization of daily activities

Requirements

• Proven experience in office management and event coordination, workplace operations, employee experience, or a related role, ideally within a fast-paced or startup environment

• Exceptional organizational skills and keen attention to detail, with the ability to manage multiple priorities and pivot quickly as needed

• Strong project management skills with experience coordinating vendors, budgets, and timelines for both internal and client-facing events

• A genuine passion for creating great workplace experiences; you're the type of person who remembers birthdays

• High level of discretion and sound judgment when handling sensitive employee or company information

• Comfortable working independently, proactively, and with a “no task too small” mentality

• Able and excited to work full-time from our NYC office

Nice to Haves

• Experience in hospitality, event production, or brand marketing

• Background in coordinating restaurant, hospitality, or community-based events

• Familiarity with tools for event planning, communication, or office operations (e.g., Notion, Google suite, etc.)

Depending on your work location and experience the target annual salary for this position can range from: $75,000-$115,000 USD. Disclosure in accordance with New York City's Pay Transparency Law.

Comprehensive Benefits Package

• Meaningful equity stake in a rapidly growing company backed by top-tier investors (4-year vesting with 1-year cliff)

• Premium health benefits

• FSA/HSA options and additional health resources (TalkSpace, OneMedical, Teladoc)

• Flexible time off policy to support work-life balance

• 401(k) retirement savings plan via Empower

• Monthly commuter benefit + monthly phone budget

• Annual learning and development stipend

• Team offsites in New York

Blackbird Special Perks

• Quarterly budget to experience our restaurant partners firsthand

• Anniversary travel benefits that get better over time

Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. For US applicants, you may view the Know Your Rights notice here. Additionally, Blackbird participates in the E-Verify program.

Join us and find out what the best work of your career could look like here at Blackbird.