As a Workplace Support Specialist, you will perform several duties to service clients and maintain the integrity of office environments as a tenant representative. You will act as a client service coordinator assisting in client requests for workplace needs. You will ensure a safe, organized, and functioning office space through regular environmental audits.
About the role
Create an amazing client experience by prioritizing their needs with urgency and clear communication
Ensure the office is clean, comfortable & functional through regular environmental audits
Track tickets assigned to your building and ensure timely resolution
Repair office furniture and equipment around the space using basic technical skills
Stock office & kitchen supplies while maintaining workplace inventory
Assist with furniture and equipment moves for office reorganization and special events
Assist internal communication efforts by posting, delivering and removing signage
Create work orders, track progress and communicate updates to stakeholders
Proactively identify and resolve issues and anticipate client needs
Work with your team, Building Maintenance, and leadership to keep the office welcoming and functional
Process incoming and outgoing mail and providing client support in package tracking
About you
Minimum Qualifications
2+ years of customer service, hospitality or related field experience
Ability to lift and carry 50 pounds or heavier
Valid driver’s license
Ability to push and maneuver heavy carts
Strong work ethic and ability to self-manage your scope of work
Basic comfort with tools and repairs
Preferred Qualifications
Innovative mind and proactive problem-solving approach
Understanding of the challenges associated with physical workspace planning
Experience in delivering written and verbal professional communication
Ability to work a flexible schedule including into the evening or occasional weekends
Comfort with computer systems and ticketing software
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].
Skills Required
- 2+ years of customer service, hospitality or related field experience
- Ability to lift and carry 50 pounds or heavier
- Valid driver's license
- Ability to push and maneuver heavy carts
- Strong work ethic and ability to self-manage your scope of work
- Basic comfort with tools and repairs
- Innovative mind and proactive problem-solving approach
- Understanding of the challenges associated with physical workspace planning
- Experience in delivering written and verbal professional communication
- Ability to work a flexible schedule including into the evening or occasional weekends
- Comfort with computer systems and ticketing software
Rocket Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rocket Companies and has not been reviewed or approved by Rocket Companies.
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Healthcare Strength — Coverage includes medical (Blue Cross Blue Shield or Kaiser in CA), dental (Delta Dental), vision (Heritage Vision), life and disability insurance, and employee assistance with no‑cost mental health support. Wellbeing resources extend to pet insurance and on‑site fitness classes.
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Parental & Family Support — Paid leave supports birth, adoption, and fostering, alongside fertility benefits and adoption assistance up to $10,000. Family resources include childcare supports, daycare discounts, and Care.com membership.
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Leave & Time Off Breadth — Paid time off allows up to four weeks in the first year. Time away also includes seven company holidays and additional personal significance days.
Rocket Companies Insights
What We Do
Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard.
