Office Operations Administrator

Mintel, the world’s leading Market Intelligence agency, is looking for a detail-oriented and highly organized individual to join the company as Office Operations Administrator for the Americas region from our Chicago Headquarters.

Reporting to the Senior People Manager, you will support an Americas employee base of over 350 employees. You will assist with managing the travel to and from our Chicago office, as well as the coordination of in-office events and other administrative tasks.

This is an on-site position based in Chicago. 

What You Will Be Doing:

• Upholding our Culture: The office management team is the first face or voice some of our clients, partners and visitors have exposure to. You will ensure all employees, visitors and clients have a positive memorable experience when visiting or calling our offices.
• Travel Coordination: Manage travel administration with our travel vendor, assisting with the various travel support needs that arise with employees traveling to and from the Chicago office.
• Apartment Management: Manage apartment bookings, cleaning schedules, maintenance, and inventory ensuring that our guests have the best experience possible during their stay.
• Event Coordination: Work with the Office Coordinator to coordinate social events and communication of social happenings within the Americas region. You will assist with placing catering orders for in-office events and meetings, month-end lunch, monthly birthday recognition, training and other special events.
• Executive Assistance: Be the point person for Executive staff for coordinating travel, events, and miscellaneous administrative assistance.
• Conference Room Management: Assist with conference room booking, ensuring that rooms are being used efficiently and assist with any trouble-shooting needed. Coordinate with Office Coordinator to ensure conference room cleanliness.
• Inventory Management: Track our inventory of all office supplies, including but not limited to: mailing supplies, pen and paper supplies, beverages, snacks, toiletries, etc.
• Inventory Stocking: Coordinate with the Office Coordinator to fulfill daily stocking of the break areas (coffee, tea, creamer, etc.) and printer stations (paper and supplies)
• Misc. Administration: Occasional administrative support including data entry to the management team as well as other departments.
• Facility Safety: You will actively participate on the Crisis Management team, attending meetings, facility safety drills, and chairs a team of office emergency ambassadors.

We Are Looking For People Who Are:

• Adaptable: You will need to be friendly, flexible, and positive. You are someone who is a doer and thrives in a fast-paced working environment and can adapt your plans and processes when needed.
• Safety Experts: You should have experience in carrying out risk assessments, ideally holding an IOSH qualification.
• Naturally Curious: You have a proactive curiosity and enthusiastically show initiative to improve upon our already excellent office support services.
• Detail-Oriented: You are able to follow instructions carefully and handle details meticulously, remaining focused during your task. You always check your work and develop your ideas thoroughly into an effective plan of action.
• Problem Solver: You make decisions and resolve issues using critical thinking and analytical skills, looking at a problem from various points of view in order to make the best decision for the task at hand.
• Great Communicator: It goes without saying that this role needs an excellent communicator-in both verbal and written settings. You are down-to-earth, confident and trustworthy with excellent people skills.
• Collaborative: You work well within a team and bring an energy to the table that encourages and develops internal relationships with a willingness to share knowledge and experiences. You seek out opportunities to partner with peers in your department and across the organization.
• Self-Directed: You are able to work autonomously and take responsibility for fulfilling tasks and meeting deadlines. You have excellent time management and organizational skills.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

The below reflects the range of base salary for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, skills, experience, and qualifications. The salary range for this role is: $52,000 USD to $65,000 USD. 

Alongside salary, Mintel offers a comprehensive benefits package including medical/dental/vision insurance, flexible spending accounts, health savings accounts, employer paid life and disability insurance, 401(k) with employer match and paid time off. We are invested in our employees' wellbeing which is why we also offer flexible working hours, ClassPass subsidy, mental health benefit through Modern Health, paid volunteer time off, paid birthday leave and paid parental leave.

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