Office Manager

Job Description:

This person sets the tone for a well-maintained, welcoming workplace and holds themselves and the team accountable to shared standards — because a great office environment is everyone’s responsibility, and the Office Manager is the one who keeps that visible.

 Job Title: Office Manager

Supervisor’s Title: Chief of Staff

Department: Executive

Location: Richmond, VA (Hybrid)

About TemperPack

TemperPack is a rapidly growing company based in Richmond, Virginia and with locations in Las Vegas, Nevada, and Lansing, Michigan. We design and manufacture innovative, sustainable packaging components for cold-chain shipping of food and pharmaceutical products.  The markets we serve have an urgent need for disruptive, sustainable alternatives to replace the wide array of non-sustainable packaging materials conventionally used in the cold-chain such as Styrofoam coolers.  Our aspiration is to provide packaging solutions that customers and end-consumers feel great about using.

Essential Job Functions:

Office & Facilities Management

• Own the day-to-day condition of all shared spaces across two locations — conference rooms, kitchens, common areas, and collaborative zones.
• Conduct regular walkthroughs to identify maintenance needs, safety concerns, and experience gaps; escalate or resolve as appropriate.
• Serve as the primary point of contact for facilities-related issues and coordinate timely resolution with internal stakeholders or external vendors.
• Manage building access coordination, signage, and general physical plant readiness.
• Greet visitors and executive guests; ensure a polished, professional on-site experience from arrival to departure.

Vendor Management

• Own relationships with select facility service vendors — including janitorial, maintenance, and other recurring service providers — ensuring contract terms are met and service quality is consistently upheld.
• Conduct periodic performance check-ins with vendors; surface issues and escalate or resolve as needed.
• Manage vendor onboarding, documentation, and scheduling in coordination with Finance and Legal as appropriate.
• Source, evaluate, and recommend new vendors when needed; negotiate service agreements with guidance from leadership.

Supply & Inventory Management

• Own end-to-end procurement and replenishment for office supplies, breakroom snacks, beverages, and adjacent consumables across Richmond locations.
• Establish and maintain par levels; develop a system to prevent stockouts and avoid unnecessary rush orders.
• Manage vendor relationships for supply orders; track spend and flag budget variances.
• Receive and route deliveries; keep storage areas organized and accessible.
• Keep kitchens stocked, functional, and clean during business hours — and hold the team accountable to shared cleanliness standards (dishes, common areas, shared amenities).

Event Planning & Coordination

• Plan and execute internal events — team meetings, all-hands gatherings, offsites, holiday events, and culture-building moments — from concept through debrief.
• Coordinate logistics for external visitor experiences and executive-level meetings, including Board of Directors meetings, customer visits, and investor touchpoints.
• Manage event timelines, run-of-show documents, vendor coordination (catering, AV, décor), and on-site execution.
• Partner with the Chief of Staff and relevant ELT members to ensure events reflect TemperPack’s brand and culture standards.
• Develop and maintain an annual events calendar; proactively anticipate needs and lead times.

Employee Experience & Accountability

• Champion a high-standard employee experience— the kind of environment where people feel energized and proud to work.
• Maintain and communicate shared office norms and expectations (kitchen cleanliness, common area upkeep, visitor-readiness) and keep the team aligned and accountable.
• Serve as a visible, approachable presence in the office; proactively address friction points before they become recurring issues.

Meeting & Visitor Support

• Manage room setup and reset for all scheduled meetings — furniture, AV readiness, materials, and hospitality.
• Coordinate catering and hospitality for internal and external meetings.
• Prepare printed materials, signage, agendas, and name tags as needed.

Print, Mail & Administrative Support

• Oversee daily print, mail, and package operations across locations.
• Maintain printer and copier readiness; submit service tickets and manage vendor follow-through on recurring issues.
• Provide general administrative support including document preparation, scanning, and filing.
• Follow and help evolve office procedures, safety guidelines, and building policies.

Education and Experience:

The ideal candidate brings 3–6 years of progressive experience in office management, facilities coordination, executive support, or a closely related role. We’re looking for someone with a demonstrated track record in:

• End-to-end event planning — both intimate team gatherings and larger, higher-stakes engagements
• Vendor management and service accountability
• Inventory systems and supply chain coordination for office environments
• Creating and maintaining a culture of shared responsibility in a physical workspace
• Communicating professionally and confidently across all levels of an organization
• Working independently, managing competing priorities, and owning outcomes without close supervision
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Strong candidates will also demonstrate:

• A hospitality mindset — you think about the experience before people ask
• High attention to detail with a bias for follow-through
• Comfort with ambiguity and a strong instinct for when to escalate vs. solve
• Proficiency in Microsoft Office Suite; familiarity with project or task management tools is a plus

Physical Requirements:

• Ability to lift up to 25 pounds unassisted
• Prolonged periods of standing, walking, and moving between locations, as well as sitting at a desk and working on a computer
• Frequent movement between locations as required

*Important Notice: 

At this time, our company will not be engaging with external agencies or third-party vendors for recruitment services. We appreciate the interest of recruitment agencies, but kindly request that they refrain from contacting us regarding potential candidates. We are excited to build our internal recruitment capabilities and establish direct relationships with potential hires.

TemperPack provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, sex/gender (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability, genetic information, or status as a covered veteran/reservist, and any other class of protected individuals, in accordance with applicable federal, state, and local laws. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov.