Summary of Job Purpose
We are looking for an exceptional Office Manager & Commercial Support Specialist to be the operational heartbeat of our Boston site. In this role, you will ensure the smooth day‑to‑day functioning of the office while providing critical administrative and commercial support to our local and global teams.
You will manage customer interactions, coordinate shipments, oversee inventory, maintain a welcoming office environment, and streamline processes that keep our business running efficiently. If you are proactive, detail‑driven, and thrive in a role where no two days look the same, this is the position for you.
Reports to:
Global Head of Commercial
Key Accountabilities and Responsibilities:
- Oversee daily office operations, vendor management, supplies, meeting logistics, and general administrative tasks to maintain an organized and efficient workspace.
- Serve as a primary point of contact for customers and employees; manage enquiries (including shared inbox), support visits and events, and represent the company with professionalism.
- Manage sales enquiries, quotations, order processing (SAP), stock control, shipment preparation, freight coordination, documentation, and compliance— including Dangerous Goods requirements.
- Support finance through receipt tracking, invoice checks, and filing; assist with monthly sales data preparation.
- Contribute to a positive team culture by coordinating office activities and engagement events.
- Anticipate operational needs, troubleshoot issues, and handle competing priorities with sound judgment and a solutions‑focused mindset.
Desirable Skills, experience and Knowledge:
- Strong organizational skills with exceptional attention to detail.
- Ability to thrive in a fast-paced, dynamic environment.
- Excellent interpersonal and communication skills in English.
- Customer‑focused mindset and a positive, solutions‑oriented attitude.
- Experience with SAP or similar systems (preferred but not required).
- Shipping or logistics experience (Dangerous Goods training a bonus and can be provided).
What we can offer you:
- Competitive salary and performance-related bonus
- Opportunities for international collaboration and travel
- Supportive, innovative, and science-driven company culture
Skills Required
- Strong organizational skills with exceptional attention to detail
- Ability to thrive in a fast-paced, dynamic environment
- Excellent interpersonal and communication skills in English
- Customer-focused mindset
- Experience with SAP or similar systems
- Shipping or logistics experience
PCS Instruments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PCS Instruments and has not been reviewed or approved by PCS Instruments.
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Wellbeing & Lifestyle Benefits — Wellbeing resources are emphasized through access to the Calm app, mental health and stress‑awareness initiatives, and ongoing wellness activities such as monthly challenges and a book club. These elements indicate active support for day‑to‑day health and community.
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Leave & Time Off Breadth — Time away from work is supported via flexible working, flexi‑time, and an increased annual leave allowance. Together these signal breadth in time‑off options.
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Parental & Family Support — Family support includes “enhanced” maternity leave and access to an assistance offering. These provisions suggest structured backing for family needs.
PCS Instruments Insights
