Office Manager

The Office Manager is responsible for overseeing the daily operations of a busy, fast paced office. 

MAJOR RESPONSIBILITIES/ACTIVITIES:

• Supervise and assist administrative staff, oversee payroll, accounts payable, accounts receivable, and assist employees with HR inquiries.
• Audit invoices for contract compliance and accuracy, respond to and resolve customer inquiries, complaints and work order preparation in a timely, accurate and professional manner.
• Responsible for division Profit & Loss statements and division performance.
• Handle incoming phone calls, perform follow-up calls regarding customer inquiries, complaints and work orders to assure follow-through, completion and satisfaction.
• Acquire general knowledge about all company services provided to allow for proper handling of current and prospective customers.
• Cost tracking skills.
• Meet accuracy goals, handle multiple daily tasks.
• Project a knowledgeable, enthusiastic, positive behavior that encourages customer confidence and reflects the professional image desired by MISTRAS.
• Will need to work closely with the General Manager on various tasks and projects.

 

MINIMUM REQUIREMENTS:

• High School diploma or equivalent.
• Managerial and Accounting experience.
• Proficient with computers, Word, Excel and Outlook.
• Excellent leadership, communication, organizational, problem-solving, telephone, and follow-up skills.
• Demonstrate strong administrative skills with excellent judgment and problem resolution skills and ability.
• Excellent verbal communication skills.
• Successfully pass drug test.
• Clean driving record.

ESSENTIAL PHYSICAL FUNCTIONS:

• Frequent lifting up to 30 lbs.

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee.  Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative. 

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above.  I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application. 

Note to Applicants:

Smoking is prohibited in all indoor areas of the Company.  Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable):    Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable):    Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Mistras Group, Inc. is an Equal Opportunity Employer/Veterans/Disabled:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.