Office Manager

About Us

We are Ocado Technology and we empower global grocery retailers with cutting-edge cloud, robotics, AI, and IoT. Our Ocado Smart Platform (OSP) powers highly automated Customer Fulfilment Centres (CFCs), enabling efficient, single-pick online grocery delivery

About the Role

As Office Managers you will be part of our Technology Centre Management team, whose primary focus is culture, engagement and employee enablement for our UK Technology Teams. You will be collaborating with a diverse community across many different crafts, you will ensure the smooth and productive use of our WGC Technology Centres, while also injecting a sense of fun into the work environment.

What you will be doing 

Your primary responsibilities will be to support the continuing improvement of the employee experience at Ocado Technology. Our offices form a key part of our ongoing strategy and this role will have a strong focus on the office working environment, creating a welcoming and pleasant environment for our employees and visitors that is both a productive place to work as well as a place where they enjoy spending their time. 

Amongst other things, you will be expected to:

• The key point of contact for all office enquiries.
• Act as an Ambassador for the UK Technology Centre Management Team
• General office management – ensuring the facilities within the office are well maintained and it is well presented at all times.
• General administrative duties include; raising POs, expenses reconciliation and similar tasks.
• Local customer for internal service providers such as people and technical support teams.
• Support the creation of comms, comms plans and posting of information to identified audiences.
• Support and collaborate with other UK and international centres on wider Ocado initiatives to ensure employees have an aligned experience.
• Identifying continuous improvement of the office, administration and processes.
• Support the organisation and coordination of local social events for the WGC community.

This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and therefore you may be asked to perform other tasks appropriate to the role

Knowledge, Skills and Experience

Essential 

Organisation – 

• Highly organised with a strong attention to detail (this is high priority) 
• Excellent time management skills
• Ability to juggle multiple priorities
• Ability to solve problems with positive outcomes (this is high priority) 

Communication – 

• Friendly, professional, and confident communicating with all levels.
• Strong written communication skills
• Customer focused approach, with experience meeting customer needs and building strong relationships (this is high priority) 
• Good IT skills

Self-starter – 

• Comfortable working in a fast-paced, sometimes ambiguous environment, with the ability to make decisions on your own when required (this is high priority) 

Reliability – 

• Consistently deliver to a high standard; discreet and trustworthy with sensitive information.

Engaging – 

• Strong team player who is self-motivated 
• Approachable, Flexible, Engaged, Creative, with strong integrity
• Curious about the business and the people you will support

Desirable

• Previous experience in a similar role within a fast-paced environment requiring tact, judgement, discretion, a cool head and a good sense of humour.
• Intermediate level IT skills and familiarity with Cloud-based tools such as Google Apps including Gmail, Drive, Calendar, Docs & Sheets etc.

What we offer you

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.

• 30 days ‘working from anywhere in the world’ policy 
• Wellbeing support through dedicated apps and an Employee Assistance Programme 
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Generous Private Medical Insurance (within the first month of joining!)
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary) 
• 22 weeks paid maternity/primary parent leave and 6 weeks paid paternity leave (once relevant service requirements complete) 
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices 
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
• Opportunity to participate in Sharesave and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees (within the first month of joining!

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

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