Office Manager

Summary

Canopy Financial Group is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our clients achieve multiple financial goals. Canopy Financial Group helps our clients analyze their current situation, develop in-depth financial programs, and help them implement an integrated financial strategy.
Thrivent Financial is a faith-based, not-for-profit financial services organization with approximately 2.6 million clients. As the nation's largest fraternal benefit society, we're here solely to help others. We help every day through the financial solutions we offer, the client activities we support, and the resources we provide to the Christian community and nonprofit organizations.

Position summary:
The Office Manager is critical to keeping the daily operations of the practice running and scaling for growth. Responsibilities include but are not limited to: developing and overseeing operating procedures, maintaining records and client files, and ensuring operations are complete and efficient utilizing Thrivent computer systems and programs in support of outstanding client experiences. The Office Manager reports to and is employed by Canopy Financial Group.
This position has an immediate licensing growth track in the first six months with two compensation readjustments, and the position will then become a Licensed Office Manager. This position is full time sitting out of the Newberry office; compensation is $20/hr to start. Benefits include: Holiday Pay and PTO. This role also has a 3–5-year growth plan trajectory in place.

Job Description

Position Roles/Responsibilities/Accountabilities

• Assist and/or oversee Front Office activities including maintaining physical, regulatory, or electronic files.
• Complete preparation and/or follow up items from Client Meetings including but not limited to:
  • Provide appropriate disclosures and prepare proposals and applications (electronic, scanned and/or paper).
  • Prefill and submit forms using appropriate format including e-sign, systems and/or paper when required.
  • Complete Redemption/Purchase/Exchange/Funds Transfer Requests with clients based on licensing requirements.
  • Create, change, re-establish or stop banking changes. 
  • Provide insurance and investment product related information to clients based on licensing requirements.
  • Create and/or ensure client meeting notes are stored in (CRM) Salesforce, shared drives, and physical cabinets (if applicable).
• Maintain a database of pending business activity and guiding life and health insurance, annuities, and investment applications to completion. This includes communication with advisors, clients, internal product centers, and external custodians as needed.
• Develop, oversee, and execute on Standard Operating Procedures in collaboration with advisors and other staff.  Continuously work to streamline and systematize processes for improved client and staff experience and efficiency.
• May assist with organization and execution of events.
• Organize and maintain client correspondence.
• Leads or supports projects, administration of various programs, and processing functions as needed. 
• May monitor and support licensing and continuing education requirements for all members of the team.
• Cross trains and provides back-up support on tasks for other staff members, as needed (based on licensing requirements).
• Completes other miscellaneous tasks as assigned. 

Position Qualifications

• Previous administrative/secretarial experience is required and demonstrated leadership experience is preferred.
• Licensing preferred (Life & Health, Series 7, Series 66 or equivalent)
• Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) and systems (e.g., CRM, DocuSign) with ability to learn
• Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
• Ability to maintain integrity of sensitive/confidential information
• Basic understanding of our products and services, and Thrivent Financial

Competencies

• Process Management
• Solutions Oriented/Problem Solving
• Drive for Results
• Learning Agility
• Planning/Organizing
• Customer Focus
• Interpersonal/Communication Skills
• Teamwork and Collaboration
• Adaptability/Flexibility

External/Internal Dependencies

• Must be able to work with all roles of the practice
• Must be able to represent the organization in work with external clients
• Must be able to cultivate and maintain relationships with outside organizations

As part of Canopy Financial Group's recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the hiring/contracting process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

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