Office Manager

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Values: Open, Bold, Trusted

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Job Description

Office Manager - Telefonica Tech UK&I HQ - Central London

The Role:

We are now recruiting for a full time Office Manager to join our busy team; this is a great opportunity for a candidate to come into a role which can make a real impact on the business. The position will manage a brand-new flag ship office in the heart of London which will be the Head Office for Telefonica Tech UK&I.

We are looking for an experienced candidate who has a real passion and natural flair for providing first class customer service, gained within a hospitality or corporate background. The candidate will have a professional, friendly and solution finding attitude with the ability to manage a variety of stakeholders.

Key Responsibilities:

• Provide a full front of house service for our busy, fast-paced reception area acting as the main point of contact, ensuring all employees and guests receive the best possible customer service and welcome when visiting
• Ensure the smooth running of internal events, booking catering facilities and organising lunches where necessary
• Help support customer and Partner events and bookings for our event space.
• Implement efficient processes for managing employees and guests visiting the office
• Manage capacity in the office and maintain effective management of the meeting rooms
• Be the first point of contact with the Landlord’s operational and building management teams;
• Provide facilities support, liaising with internal building facility team as well as external service providers to ensure the premises is kept in good condition and repair
• Manage external service provider contracts, ensuring best value for money for the organisation
• Build relationships with maintenance suppliers such as cleaners and landlords, liaising with the Health & Safety manager when needed
• Ensure all new employees and visitors are given the required health and safety training as well as an office tour if necessary
• Organise office supplies and make sure stock is kept up to date in meeting rooms and office areas
• Organise provision of internal refreshments
• Ensure (alongside a junior member of on-site staff) that the facilities are kept clean and tidy;
• Answering calls and dealing with them appropriately with high levels of customer service
• Ensure effective management of all incoming post and deliveries
• Manage a team of receptionists / facilities co-ordinators, based in London and in Telefónica Tech’s offices throughout the UK;
• Manage the booking of company travel requests;
• Any other general office management tasks

Skills & Experience:

• Ability to liaise with people at all levels both within and outside of Telefonica Tech, requiring a high level of interpersonal skills, sensitivity and customer awareness.
• Exceptional planning and organisational skills
• Ability to build and maintain relationships and work cross functionally
• Ability to carry out tasks to a high standard with a strong eye for attention to detail and thorough approach to their work
• Pro-active and flexible approach
• Proficient in the use of Microsoft office packages such as Word, Excel and Outlook

Key Words:

Office Manager - Front of House - Corporate Hospitality - Customer Service - Hospitality

Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.