Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings.
Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!
JOB DESCRIPTION:
At Centerstone, our mission is delivering care that changes people’s lives. For over 60 years, Centerstone has been providing community-based behavioral healthcare, substance-abuse treatment and therapeutic foster care services across the U.S. We’re committed to bringing passionate and customer experience-focused individuals to help us continue to provide the best care to our communities.
A Career with the Steven A. Cohen Military Family Clinic at Centerstone
The Steven A. Cohen Military Family Clinic offers a variety of services to post 9/11 Veterans, Active-Duty Service Members, Reservists, National Guard and their family members. The Office Manager is a key member of the Steven A. Cohen Military Family Clinic at Centerstone.
The Office Manager reports to the Clinic Director and oversees day-to-day clinic operations, interfaces regularly with both Centerstone and Cohen Veterans Network staff and leads the Cohen Clinic at Centerstone’s billing efforts.
The clinic is comprised of a multidisciplinary team of psychiatrists, psychologists, clinical therapists, case managers, and outreach workers. The clinic offers high-quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of Veterans and their families. The clinic is part of the Cohen Veterans Network, a national nonprofit (501c3) network of clinics.
Essential Duties and Responsibilities:
- Ensure that the clinic is in compliance with Centerstone of Tennessee’s policies and procedures and CARF accreditation standards.
- Work as the liaison between the clinic and both Cohen Veteran’s Network and Centerstone’s finance/billing team.
- Manage the clinic’s fiscal operations alongside the Clinic Director (i.e. billing, budgeting, accounts receivables and payables, etc.).
- Work with the Clinic Director to coordinate the managed care billing process, managing local relationships with 3rd party insurance and ensuring that the clinic is in compliance with contractual and reimbursement policies.
- Work with the Clinic Director to coordinate the credentialing of each clinician (CAQH) for 3rd party insurance.
- Assist clients with billing-related matters and assist clients and/or staff in resolving insurance-related problems/questions.
- Establish policies and procedures (conforming with CTN policies and procedures) regarding compliance, risk management and business continuity
- Collaborate with all clinic staff and provide direct oversight/supervision of front desk staff.
Qualities:
- Exceptional Communicator: Demonstrated success establishing relationships with customers, members of the community, and team members at all levels of an organization.
- Team Builder: Demonstrated ability to leverage the strengths of diverse teams (both internal and external), coach, mentor, and hold a team accountable to achieve results.
- Strategic Thinker: Proven capacity to listen actively and synthesize multiple pieces of disparate information into a coherent vision that aligns with the organization’s strategy and move it to successful operationalization.
- Multitasker: Ability to juggle multiple opportunities to drive results on several important projects simultaneously.
- Project Manager: Project management expertise.
- Community Organizer: Demonstrated experience working successfully within a highly collaborative and collegial organization. Comfort in rolling up one’s sleeves and engaging in day-to-day operations. Passion for and commitment to the clinic’s mission and that of the larger CVN network.
- Financial Acumen: Ability to create, review, and manage accounting and billing processes.
Job Qualifications:
- Bachelor’s degree or demonstrated progress toward a bachelor’s degree from accredited college or university with at least 5 years of relevant experience.
- At least 5 years of experience working with 3rd-party payers, coding, billing, posting, and adjudication of claims.
- At least 3 years of experience collecting, analyzing and reporting financial data.
- Demonstrated knowledge about the appropriate and effective management of protected health information, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health Act.
- Excellent customer service skills.
- Must been able to work independently and as part of a team, anticipate problems and generate solutions and demonstrate flexibility and sensitivity when engaging with staff and clients.
- Excellent written and oral communication skills; ability to digest and distill complex subjects into clear messages.
- Budget Development and budget management skills.
- Proficient using Microsoft Excel, Word, and Power Point.
Delivering Care that Changes People's Lives starts with our employees. As a Centerstone employee there are many perks to enjoy. Above are just some of the great benefits you might be eligible for with Centerstone. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.
Our approach to diversity is simple—it’s about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.
Time Type:
Full time
Pay Range:
$55,900.00--$78,330.00
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Diversity, Equity, and Inclusion employee resource groups
- Continuing education opportunities
- Employee Assistance Program
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.
Our approach to diversity is simple—it’s about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.
Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.
What We Do
Centerstone is a not-for-profit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children’s services and employee assistance programs. Centerstone’s Research Institute provides guidance through research and technology, leveraging the best practices for use in all our communities. Centerstone’s Foundation secures philanthropic resources to support the work and mission of delivering care that changes people’s lives.
