The following position is for employment with:
Whittier Oral Surgery
16157 East Whittier Boulevard Whittier, CA 90603
POSITION PURPOSE
The Office Manager leads the overall Practice operations and drives outstanding patient care within assigned Location(s), including but not limited to the successful execution of the financial business plan, overseeing all talent development, training and facility maintenance objectives. Ensures compliance, bottom line profit margin, succession planning, best practice execution, referral development and talent management to build a highly efficient and profitable Practice. Ensures all USOSM’s standards are adhered to and executed consistent with company direction.
PRINCIPAL RESPONSIBILITIES AND DUTIES
- Achieves Practice financial objectives for revenue, expenses and profit performance, within assigned Practice(s) and assists with developing and driving respective growth budgets via support of Marketing initiatives
- Ensures the maintenance of fiscal reporting procedures within the Practice are in full compliance with established company policies including but not limited to, Payer Relations, Credentialing, Revenue Cycle Management, Accounts Receivables / Payables, and Inventory Management
- Drives outstanding Patient care, Practice efficiency and productivity through ad hoc projects and all company Business essentials including but not limited to Strategic Scheduling, Leading Reach, Staging Process, Insurance Verification, Treatment and Planning
- Ensures effective communication with Surgeons on key performance metrics including leading and lagging indicators of the Practice’s financial performance as well as the process needs of the Practice
- Leads the execution of all performance management processes for non-clinical and clinical employees in the Practice to include rewards and recognition, fostering positive morale, conflict resolution and disciplinary procedures, up to and including termination of employment
- Supervises all Practice non-clinical and clinical employees while promoting a positive working environment that is aligned with the company’s POWER values and in conjunction with the Practice’s vision and mission
- Holds accountability for staffing strategy and labor management, aligning team resources with surgeon operating schedules to support operational performance and fiscal responsibility.
- Ensures appropriate staffing coverage for the Practice, training new and existing employees in all processes, policies and procedures and oversees all aspects of employee timekeeping including over time management.
- Assess talent at all levels within the Practice, provide ongoing coaching, training and feedback to develop the best talent in the industry
- Manages all appropriate level of supplies to budget, instruments and equipment; verifies all treatment rooms are fully stocked and contain proper equipment to ensure an outstanding Patient experience
- Oversees and maintains licensure requirements for Doctors and Surgical Assistants to ensure all clinical employees complete all required yearly continuing education hours to maintain licensure requirements
- Leads all aspects of compliance including Federal and State law, OSHA, HIPPA, Nitrous, I-9 Verification, Anti-Harassment as well as maintains a high level of confidentiality with extremely sensitive information
- Performs other related duties as assigned
MINIMUM QUALIFICATIONS
- Outstanding verbal and written communication and collaboration skills with Surgeons and or Medical Doctors
- Thinks and acts strategically while driving a high level of accountability to direct reports
- Leads with Integrity and Respect while effectively managing the performance of her / his team
- Manages performance for all Practice(s) assigned through influence and direct report relationships
- Applies a Growth Mindset in all aspects of day-to-day responsibilities
- Establishes a track record of delivering measurable results and making sound business decisions
- Proven ability to create a high performing team
- Excellent Patient / Customer Service and multi-tasking skills
- Ability to work through projects and drive out efficiencies
- High experience in metric and key performance indicators that create 8%+ in compounded annual growth
- Strong attention to details and high level of accuracy while maintaining short deadlines
- Well experienced in Microsoft Outlook, PowerPoint, Excel, and Word
Previous Experience/Education:
- Associate degree preferred or related years of professional leadership working experience
- 2+ years of operational leadership experience, experience within the dental and or healthcare industry is preferred
Work Environment/ Physical Demands:
- Working conditions are normal for an office environment
- Frequent use of hands to manipulate the keyboard, telephone, files and other equipment
- Ability to lift up to 10 pounds
ABOUT US ORAL SURGERY MANAGEMENT
By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.
Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth.
Passion for Patient Care
Outstanding Results
Winning Attitude
Embracing Continuous Improvement
Respect for Self and Others
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills Required
- Outstanding verbal and written communication and collaboration skills with surgeons and medical doctors
- Strategic thinking and ability to drive accountability among direct reports
- Integrity, respect, and effective team performance management
- Ability to manage performance through influence and direct-report relationships
- Growth mindset in day-to-day responsibilities
- Track record of delivering measurable results and making sound business decisions
- Proven ability to create a high-performing team
- Excellent patient or customer service and multitasking skills
- Ability to manage projects and drive operational efficiencies
- Experience with metrics and key performance indicators
- Strong attention to detail and accuracy while meeting short deadlines
- Experience with Microsoft Outlook, PowerPoint, Excel, and Word
- Associate degree or related years of professional leadership experience
- At least 2 years of operational leadership experience
- Dental or healthcare industry experience
What We Do
U.S. Oral Surgery Management (USOSM) is a specialty management services organization that partners with premier oral and maxillofacial surgeons throughout the United States. The company provides comprehensive operational, financial, marketing, and administrative support services designed to improve clinical and financial performance. By applying best practices and reinvesting resources, USOSM helps its partner practices achieve sustainable and profitable growth while preserving their clinical autonomy.
