Office Manager

Location: Coastal Health

Join Our Team at Coastal Health!

Coastal Health is seeking an experienced, organized, and motivated Office Manager to oversee the daily operations of one of our growing medical practices. The ideal candidate is a strong leader with excellent communication skills, a commitment to exceptional patient care, and the ability to manage both administrative and clinical office workflows.

• Oversee the day-to-day operations of the medical office to ensure efficient and effective patient care.
• Supervise, mentor, and support front office and clinical staff.
• Manage staffing schedules, timekeeping, onboarding, and training.
• Monitor office workflows and implement process improvements to enhance efficiency and patient satisfaction.
• Ensure compliance with HIPAA, OSHA, and organizational policies and procedures.
• Address patient concerns and resolve service issues in a professional and timely manner.
• Coordinate provider schedules and support operational needs.
• Monitor office inventory and order supplies as needed.
• Collaborate with leadership on performance goals, quality initiatives, and operational improvements.
• Assist with revenue cycle processes, including registration, insurance verification, and front-end collections.
• Foster a positive, collaborative, and patient-centered work environment.

• Previous medical office management or healthcare leadership experience required.
• Strong leadership, organizational, and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Experience with electronic medical record (EMR) systems and medical office operations.
• Knowledge of medical terminology, insurance processes, HIPAA, and OSHA regulations.
• Ability to prioritize multiple responsibilities in a fast-paced healthcare environment.
• Proficiency with Microsoft Office and other healthcare software.

• Competitive salary based on experience.
• Comprehensive benefits package.
• Paid time off and paid holidays.
• Opportunities for professional development and career growth.
• Supportive leadership and a collaborative team culture.
• The opportunity to make a meaningful impact on patient care and practice operations.

If you are a dedicated healthcare leader who thrives in a fast-paced environment and is passionate about building strong teams and delivering exceptional patient experiences, we encourage you to apply and become part of the Coastal Health team.

Education: Bachelor's degree preferred, preferably with coursework in health care administration.

Experience: Minimum three years of healthcare experience required, including one year of management or specific leadership experience in health care.

Performance Requirements:

Knowledge:

1. Knowledge of medical practices, terminology, and reimbursement policies.

Skills:

1. Skill in planning, organizing, delegating, and supervising.
2. Skill in evaluating the effectiveness of existing methods and procedures.
3. Skill in problem solving.
4. Skill in verbal and written communication.

Abilities:

1. Ability to read, interpret, and apply policies and procedures.
2. Ability to set priorities among multiple requests.
3. Ability to interact with patients, medical and administrative staff, and the public effectively.