Office Manager - Wealth Management

Job Description Summary

Advise clients about a range of banking products (including savings products, insurance products, consumer credits, and mortgages) that are suitable for the clients' needs or circumstances. Have direct contact with customers.

Job Description

Job Summary

“Great things in business are never done by one person. They’re done by a team of people.”

 

Our mission is to enrich the lives of our clients and their families by providing quality independent financial advice. Nothing is more important to us than our clients – that’s the approach we take by providing a high degree of attention and service.

 

McDermott Armati Wealth Strategies is seeking an Office Manager who shares our vision and mission. The role is pivotal in fostering and maintaining strong client relationships, which are essential to the success and reputation of the firm. This role combines high-touch client service with operational expertise, supporting financial advisors and ensuring clients receive exceptional, personalized attention throughout their financial journey. The Senior Client Service Associate also manages key operational and compliance functions vital to the firm’s ongoing success.

 

The ideal candidate has previous experience working in financial services and/or the wealth management industry supporting financial advisors.

Key Responsibilities

• Client Relationship Management: Serve as the primary liaison for clients, building trust and rapport through proactive communication and attentive service.
• Account Administration: Manage all aspects of client account administration, including opening new accounts, ensuring accuracy, confidentiality, and timely execution of requests.
• Transaction Processing: Journal and transfer money for clients, ensuring all transactions are processed accurately and in accordance with regulatory requirements.
• RMD Management: Manage annual Required Minimum Distributions (RMDs) for clients, ensuring compliance with IRS regulations and timely communication with clients.
• Payroll & Expenses: Manage payroll processing and oversee monthly expense tracking to ensure accuracy and compliance with company policies.
• 401(k) Administration: Oversee 401(k) contributions, ensure timely and accurate processing, and manage annual 5500 filings in compliance with regulatory requirements.
• Licensing & Registration: Ensure all financial advisors’ licenses and registrations are current, coordinating renewals and tracking continuing education requirements.
• Client Needs & Solutions: Anticipate client needs and deliver tailored solutions, reinforcing the firm’s commitment to a client-centric approach.
• Advisor Support: Support financial advisors by preparing customized reports, facilitating client meetings, and handling complex account matters.
• Team Leadership: Mentor junior associates, instilling best practices in relationship management and service excellence.
• Internal Collaboration: Collaborate with internal teams to resolve client issues efficiently, always prioritizing client satisfaction and long-term loyalty.
• Process Improvement: Identify opportunities to enhance the client experience, streamline processes, and strengthen the firm’s value proposition.
• Record Keeping: Maintain comprehensive and up-to-date client records to support seamless service and relationship continuity.

Importance of Client Relationships

Strong client relationships are the foundation of a successful financial services practice. As the Office Manager, you are entrusted with:

• Building Trust: By consistently delivering on promises and handling sensitive financial matters with discretion, you foster deep client trust.
• Enhancing Retention: Exceptional service and proactive relationship management lead to higher client retention and increased referrals.
• Personalizing Service: Understanding each client’s unique needs allows you to deliver customized solutions, strengthening the advisor-client bond.
• Driving Firm Growth: Satisfied clients are more likely to expand their relationship with the firm and recommend services to others.

Skills

• Exceptional interpersonal skills and a client-first mindset.
• High attention to detail and ability to multitask in a dynamic environment.
• Proficiency in CRM systems and financial software.
• Strong organizational and time management abilities.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years in a client service and financial services role.
• Proven track record in relationship management and client service.
• Strong knowledge of financial products and industry regulations.
• Experience with payroll, expense management, retirement plan administration, and account opening processes preferred.
• Excellent communication, organizational, and leadership skills.

McDermott Armati Wealth Strategies and its employees are independent contractors with respect to Raymond James; not employees of Raymond James. The term “Raymond James” includes, but is not limited to Raymond James Financial Services, Inc. (“RJFS”) and Raymond James Financial Services Advisors. Inc. (“RJFSA”) as affiliates.

Education

High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

Travel

Less than 25%

Workstyle

Resident

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 
We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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