The Role
Manage day-to-day operations of a medical practice and directly supervise office staff. Responsibilities include scheduling, hiring, onboarding, payroll, revenue capture and reconciliation, patient access and service, referrals/authorizations, compliance with payor policies, time-of-service collections, chart audits, and operational expense management.
Summary Generated by Built In
White Stone, Virginia
Overview
Responsible for the management of a medical practice and direct supervision of office staff to include: scheduling, performance, operational workflows, hiring, onboarding and retention of staff and providers, payroll, customer service, access to care, referral and authorization processes, compliance with relevant payor policies and guidelines, time of service collections, chart audits as appropriate and operational expenses.
What you will do
Qualifications
Education
Experience
Hiring Range
$64,200.00 - $88,275.00/Annual Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.Overview
Responsible for the management of a medical practice and direct supervision of office staff to include: scheduling, performance, operational workflows, hiring, onboarding and retention of staff and providers, payroll, customer service, access to care, referral and authorization processes, compliance with relevant payor policies and guidelines, time of service collections, chart audits as appropriate and operational expenses.
What you will do
- Assures that customer service is a primary focus of the practice. Uses information from patient satisfaction surveys and other tools to create a healing environment and improve patient experience. Resolves concerns and responds to complaints related to care, access and service. Patient scheduling and wait times meet RMG metrics. Creates a safe work environment and reports safety events.
- Responsible for revenue capture, reconciliation, and other financial aspects of the practice such as staffing levels/training, payroll, cash/account management.
- Operates the practice in accordance with all RHS and RMG policies and procedures. Identifies opportunities to improve operations. Resolves concerns and responds to issues. Collaborates with practice director on office operations and management including human and material resources.
- Responsible for direct supervision of offer staff to include hiring, training and performance management. Assists with the recruitment, orientation and retention of new providers to the practice.
- Is an effective listener and applies critical thinking to problem solving.
Qualifications
Education
- High School Diploma or GED, (Required)
- Bachelors Degree, Related Field (Preferred)
Experience
- 2 years Service related supervisory experience (Preferred)
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.
Skills Required
- High School Diploma or GED
- Bachelors Degree, Related Field
- 2 years service related supervisory experience
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The Company
What We Do
Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, and wellness centers providing comprehensive, high-quality healthcare services to citizens of eastern Virginia. Founded in 1915, the organization is dedicated to improving the health status of its communities through a shared mission to care for others as they would care for those they love.
