The Office Manager will oversee operations, support talent acquisition, assist with management tasks, and handle finance and administration, ensuring office efficiency and culture in the Taipei Office.
Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.
Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.
We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.
Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.
From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.
Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.
The person, who takes this position, will be based in our Taipei Office and work as the Office Manager for Insider Taiwan.
We aren’t just looking for an "Office Manager"—that’s merely a title. We are looking for the Backbone of the Insider Greater China Region. We need someone with Hunger: the drive to play in the major leagues, the grit to achieve results that create impact, and the proactiveness to get things done when it matters most.As the right-hand person for the GCR leadership team, you will ensure our office runs like a well-oiled machine while fostering a culture that makes Insider the best place to work.
What you will do day in and day out:
1. Office & Culture Operations
Vibe Manager: Curating and ordering weekly Friday Happy Hour snacks and drinks to keep the team energized and connected.
Space Management: Organizing office layout, ordering stationery/equipment, and managing courier services.
Facility Maintenance: Maintaining office conditions and coordinating necessary repairs.
Supplies: Managing the end-to-end process of ordering and distributing office supplies.
2. Talent Growth & APAC Support
Recruitment Support: Partnering with the People & Culture team to support APAC region talent acquisition, including scheduling interviews and maintaining candidate pipelines.
Onboarding: Leading the "Insider One Welcome" for newcomers (office tours, welcome lunch, health/labor insurance setup, and bank account coordination).
Team Activities: Organizing quarterly / yearly team-building events and special holiday celebrations.
3. Management & Strategic Support
Governance: Partnering with HR to update new hire status and maintaining local government compliance documents.
Data & Reporting: Updating OKR reports and pulling data to track office efficiency.
Leadership Support: Directly supporting Directors with research, special projects, and administrative tasks.
4. Finance, Legal & Admin
Invoicing: Preparing client and internal invoices, ensuring accurate reporting and timely follow-ups.
Documentation: Managing agreements, translations, and legal contracts in coordination with Tax/Legal agencies.
Travel & Logistics: Managing travel bookings, scheduling, and updated contact databases.
We’d love to hear from you if:
We are looking for a unique blend of "get-it-done" attitude and "people-first" empathy.
Communicative English: Good command of conversational English. You don't need to be perfect, but you should be comfortable enough to handle daily coordination and meetings with our colleagues in Turkey and APAC.
Emotional Intelligence & Resilience: You possess the ability to remain calm and composed under pressure. You can handle unexpected challenges or tight deadlines with a positive attitude and a clear mind.
Radical Proactiveness: You don't wait for instructions; you see a problem and fix it before anyone else notices.
The "Host" Mindset: You enjoy creating a welcoming environment and take pride in organizing events like the weekly Happy Hour.
Multitasking Ninja: You can switch from "reviewing a legal contract" to "sourcing APAC talent" without losing focus.
High Learnability (Coachable): You are hungry for feedback and can quickly adapt to the fast-changing SaaS environment.
Resilience: You thrive in a high-growth, high-pressure environment and maintain a positive, "can-do" attitude.
What is it like to work at Insider?
Are you ready to go the extra mile to create an impact?
Do you want to be challenged with engaging work every day, pushing your boundaries?
Do you want to be surrounded by dedicated and passionate people who care about each other and the world we live in?
If all of your answers are yes, then you are in the right place.
We work together as a family to build this company. Everyone is expected to act like an owner and grow fast. We are a small and fast growing team from across the world and keep flat hierarchies for maximum impact. We are energized by broadening our scope of responsibility & horizon, are curious, and love stepping outside of our comfort zone. We know that hard work beats talent - an Insider combines both. We help each other, teach each other, and learn from each other. We believe that world-class performance is a byproduct of an empowered, well-trained, and happy team. We think positive and have a solution-oriented mindset - a problem is an opportunity to be explored.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
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