Office Manager/Executive Assistant to CEO
Location: Miami, FL (Full-time, in-office)
Role Type: Full-Time
About Upshop
Upshop powers smarter store operations for retailers by combining data, AI, and execution workflows across fresh, center store, and inventory management. Our platform enables retailers to reduce waste, optimize inventory, and improve profitability at scale.
Role Overview
Upshop is seeking a highly effective Executive Assistant to support the CEO and oversee day-to-day operations of our Miami office.
This role requires sound judgment, strong prioritization skills, and the ability to operate with discretion in a fast-paced environment. The Executive Assistant will serve as a key partner to the CEO—optimizing time, driving follow-through, and ensuring seamless coordination across internal and external stakeholders—while also maintaining a high-functioning office environment for a growing team.
Key Responsibilities
Executive Support
- Manage and prioritize the CEO’s calendar, ensuring alignment with business priorities
- Coordinate travel, logistics, and meeting preparation
- Prepare materials for leadership, board, and external meetings
- Track and drive follow-up on key action items and initiatives
- Serve as a point of coordination across stakeholders while maintaining strict confidentiality
Office Operations
- Oversee daily operations of the Miami office (~40 employees)
- Manage vendors, facilities, and office services
- Ensure a professional, efficient, and well-maintained work environment
- Coordinate onsite meetings, events, and leadership visits
- Support onboarding and in-office employee experience in partnership with HR
- Manage office-related budgets and expenses
Qualifications
- 5+ years of experience supporting senior executives, preferably at the CEO level
- Strong organizational, prioritization, and problem-solving skills
- High level of professionalism, discretion, and attention to detail
- Ability to operate independently and manage multiple priorities
- Excellent communication and stakeholder management capabilities
Preferred Experience
- Experience in a high-growth SaaS or technology environment
- Prior responsibility for office operations or workplace management
What Success Looks Like
- CEO time is optimized and aligned to highest priorities
- Strong execution and follow-through across key initiatives
- Miami office operates efficiently with minimal disruption
- Employees and visitors experience a well-run, professional environment
Why Join Upshop
- Direct exposure to executive leadership
- High-impact role with broad organizational visibility
- Opportunity to help shape a growing office and team
Skills Required
- 5+ years of experience supporting senior executives, preferably at the CEO level
- Strong organizational, prioritization, and problem-solving skills
- High level of professionalism, discretion, and attention to detail
- Ability to operate independently and manage multiple priorities
- Excellent communication and stakeholder management capabilities
What We Do
Upshop is the first total store operations platform synchronizing Fresh, Center, eCommerce, and DSD solutions to make retail operations simplified, smart, and more connected. Upshop has been pioneering total store operations technology for over 30 years; delivering SaaS-based solutions which offer a simplified, smarter, more connected solution to retail store associates. The business leveraged the technology of leading products FreshIQ®, ShopperKit, Date Check Pro, and Itasca Retail's Magic Inventory Intelligence to synchronize one platform, providing retailers the visibility needed to increase sales, cut waste, and streamline labor efficiencies. Over 150+ retail chain accounts trust our software in over 30,000+ stores, 9 countries, and 3 continents.
