At Pylon, we're building the future of B2B Post Sales.
Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support and customer success.
We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z and have over 500 B2B companies trusting Pylon to power their customer support and success.
About the role: As the Office Manager/Executive Assistant, you’ll play a key role in supporting our founders and keeping our San Francisco office running smoothly. We're looking for someone who's proactive, detail-oriented, and highly organized.
This is a fully in-person role; we do not offer remote or hybrid options.
What you will do:
Manage office supply inventory, vendor relationships, and day-to-day facilities operations
Serve as the primary point of contact for visitors, deliveries, and office-related requests
Coordinate F&B, including weekly breakfasts, daily catered lunches, and kitchen restocking
Assist with administrative tasks, scheduling, and general support for Pylon’s Co-Founders
Partner with the Operations Manager to support cross-functional initiatives as needed
What we’re looking for:
Bachelor's degree or equivalent practical experience
Excellent written and verbal communication
Friendly and engaging personality
Resourceful, proactive, and attention to detail
Nice to haves:
Experience in an administrative, office coordinator, or similar support role
Experience working at a startup
Compensation and benefits
The salary range for this position is $85,000 - $100,000, based on experience
Medical, Vision, Dental insurance
401K
Unlimited PTO
Food in the office
Fun team offsites and events (we just went to Korea and plan to go to Hawaii later this year)
More about Pylon
Traction: We have hundreds of paying customers and are growing fast
Funding: In addition to investment from Y Combinator and General Catalyst, we raised a $17m Series A led by a16z last summer!
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 35 and growing!
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What We Do
Pylon is the modern alternative to Zendesk, optimized for B2B.
We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
