Essential Responsibilities:
Reservations & Guest Support
- Assist with answering reservation calls as needed.
Property & Content Management
- Manage property profiles across all OTA (online travel agency) sites, ensuring listings are accurate, complete, and up to date.
- Assist in building new properties and owners into Track as the company onboards new clients.
- Check the Pending Property Photos list and coordinate scheduling availability for property photography.
- Set and reset properties for the photographer ahead of scheduled shoots.
- Upload completed photos and floor plans into Track.
- Update photos in Breezeway to keep property records current.
Reputation & Communications
- Manage all social media reviews and craft timely, on-brand responses.
Local Financial Operations
- Serve as the local contact for printing checks and processing deposits through the deposit machine.
Chargeback Management
- Monitor, research, and respond to chargebacks from all merchants, including AMEX.
- Communicate with property managers to gather the facts of each guest stay and the basis for the chargeback; partner with Finance for support as needed.
Payables & Vendor Billing
- Manage the payables inbox and facilitate vendor billing end to end.
- Collect vendor billing and issue batches to property managers for approval.
- Ensure accurate processing of vendor billing between Breezeway and Track.
- Alert Finance when weekly vendor billing batches are ready for payment.
- Collect approved invoices from property managers and upload them to the owner portal along with monthly statements.
- Coordinate with Finance, who will continue to enter invoice numbers, process billing in Track, and issue weekly vendor payments.
Owner Statement Processing
- Review and process owner statements for all properties at month end.
- Print and mail physical owner statements upon owner request.
- Partner with Finance, who will complete standard review and issue the monthly ACH owner payment batch. (Owner payment processing itself is not part of this role, except for statements completed by printed check in the office.)
Vendor & Homeowner Compliance
- Conduct monthly audits of vendor and homeowner Certificates of Insurance (COI), and collect updated documentation as needed to maintain compliance.
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Skills Required
- Experience using Track property management software
- Experience using Breezeway
- Experience managing OTA property listings and online content
- Experience with payables, vendor billing, and invoice processing
- Experience researching and responding to payment chargebacks (including AMEX)
- Experience preparing owner statements and month-end statement processes
- Ability to coordinate property photography and upload photos/floor plans
- Experience conducting certificate of insurance (COI) compliance audits
TowneBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TowneBank and has not been reviewed or approved by TowneBank.
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Leave & Time Off Breadth — PTO, all federal bank holidays, and an extra birthday day off are highlighted, with paid parental leave also offered. Time off can be used for vacation, illness, caregiving, bereavement, and birth/adoption for both full- and part-time staff.
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Wellbeing & Lifestyle Benefits — Wellness initiatives include on-site screenings, fitness-club reimbursement, virtual fitness and mindfulness classes, and various employee discounts. An Employee Assistance Program and wellness resources support everyday wellbeing.
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Retirement Support — A 401(k) with employer contributions through Principal and retirement planning tools are provided. A standard match with full vesting over five years is noted.
TowneBank Insights
What We Do
Founded in 1999, TowneBank is a company built on relationships, offering a full range of banking and other financial services, with a mission of serving others and enriching lives. Dedicated to a culture of caring, Towne values all employees and members by embracing their diverse talents, perspectives, and experiences. Today, the bank operates over 40 banking offices throughout Hampton Roads and Central Virginia, as well as Northeastern and Central North Carolina – serving as a local leader in promoting the social, cultural, and economic growth in each community. Towne offers a competitive array of business and personal banking solutions, delivered with only the highest ethical standards. Experienced local bankers providing a higher level of expertise and personal attention with local decision-making are key to the TowneBank strategy. Towne has grown its capabilities beyond banking to provide expertise through its controlled divisions and subsidiaries that include Towne Investment Group, Towne Wealth Management, Towne Insurance Agency, Towne Benefits, TowneBank Mortgage, TowneBank Commercial Mortgage, Berkshire Hathaway HomeServices Towne Realty, Towne 1031 Exchange, LLC, and Towne Vacations. NOTICE TO CONSUMERS REGARDING MARYLAND LENDER LICENSEES: TowneBank is licensed to engage in business as a Maryland Mortgage Lender and assigned a unique NMLS identifier number: 512138. The NMLS Consumer Access Website is linked here: www.nmlsconsumeraccess.org Interested in joining the Towne Family? Available positions are listed at www.townebank.com/careers. TowneBank and its affiliate companies support a diverse workforce and are Equal Opportunity Employers who do not discriminate against individuals on the basis of race, color, religion, national origin, age, sex (including pregnancy and gender identity), genetics, sexual orientation, disability, veteran status or other classification protected by law.
