Office Lead - NYC

What You'll Do

• Champion a culture of belonging by designing and executing initiatives that foster connection, inclusion, and joy in the workplace.
• Create immersive in-office experiences that reflect the company’s values and energize employees to do their best work.
• Oversee daily office operations with a focus on comfort, efficiency, and seamless employee support.
• Manage workplace vendors and service partners to ensure a safe, well-maintained, and inspiring environment.
• Use data and employee feedback to continuously iterate on workplace strategies and improve satisfaction and productivity.
• Ensure that we meet the ambitious business needs to deliver great experiences for Spotifiers and guests.
• Supports Sr. Office lead in core week coordination and major events in the NYC office.
• Supports Sr. Office lead with management of Food & Beverage program in NYC office. 
• Frequently audit and ensure FM work orders are being resolved and closed in a timely manner. 
• Support major NYC optimization project which includes multiple phased moves and space management.
• Coordinate schedule and manage office deliveries and track certificates of insurance.
• Draft and send frequent office wide communications.
• Balance the needs and wants of stakeholders with long term planning to optimize utilization of spaces in both a long term and short term perspective.
• Track, monitor, and report on budget performance, identifying and analyzing variances to ensure financial accuracy and accountability.
• Running monthly, quarterly, and annual forecasting activities. Create and manage purchase orders (POs), ensuring alignment with budget allocations and contractual obligations.
• Oversee invoice processing and reconciliation, working closely with Accounts Payable to resolve discrepancies and ensure timely payments.
• Manage all NYC FM-related contracts, including vendor agreements, service contracts, and renewals, ensuring compliance with company policies
• Partner with Procurement and Legal teams to draft, review, negotiate, and execute service agreements and contract amendments.
• Maintain our centralized tracking system for contract expirations, renewals, and performance metric

Who You Are

• You have a minimum of 5+ years’ experience in hospitality, facilities management, or workplace experience. 
• You are excited by delivering innovative and user-relevant solutions.
• You are not afraid of making mistakes to move the business forward.
• You embody the Spotify values: innovative, collaborative, sincere, passionate, playful.
• Knowledge of New York City building codes and regulations to ensure adherence to local ordinances and standards. 
• You have the ability to effectively respond to sensitive issues, complex inquiries or complaints from employees with a solution oriented approach and a hospitality mindset. 
• You are comfortable engaging with key stakeholders.

Where You'll Be

• This role is based in New York city.