The Role
Coordinate housekeeping office operations including records, payroll, scheduling, inventory, and supplies. Monitor and dispatch room status, guest requests, Hotsos and Opera reports, and ensure timely completion of tasks. Communicate between housekeeping staff and management, maintain office cleanliness, and support PM shift needs.
Summary Generated by Built In
Job Summary & ResponsibilitiesPreferred QualificationsPay Range
- Responsibilities include organizing, filing, and supervising the maintenance of housekeeping department records, payroll, scheduling, and supporting the Housekeeping Management Team.
- Assist in processing AM and PM room status reports
- Help supply uniforms, control expenses, and maintain inventory
- Assist guests in placing their guest room supply requests
- Provide communication between staff and management for an effective operation
- Provide friendly, courteous service in accordance with standard procedures
- Communicate with other departments throughout the hotel as necessary
- Monitor Hotsos and emails throughout the day
- Print and go over traces emails and report from Opera to assign to the runner
- Ensure all open calls in Hotsos have been dispatched and get completed within 20 minutes
- Complete follow up calls with guests
- Dispatch all queue, group rooms and VIP rooms to all supervisors
- Maintain housekeeping office cleanliness
- Ensure chemical bottles/amenity baskets are filled according to the department needs
- Ensure all collateral and amenities are available for the PM shift
Salary: $32.99-$33.99 per hour
- At least 2 years previous high volume administrative experience
- At least 2 years customer service experience
- Ability to prioritize
- Must have excellent verbal and written communication skills
- Must be detail oriented
- Must be proficient in Microsoft Office
- Must be proactive, flexible, able to meet deadlines, and to work under pressure
- Previous housekeeping experience at a luxury hotel is a plus
$31.99
Skills Required
- At least 2 years previous high volume administrative experience
- At least 2 years customer service experience
- Ability to prioritize
- Excellent verbal and written communication skills
- Detail oriented
- Proficient in Microsoft Office
- Proactive, flexible, able to meet deadlines, and work under pressure
- Previous housekeeping experience at a luxury hotel
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The Company
What We Do
LOTTE HOTELS & RESORTS is a South Korean luxury hotel chain that offers food and hospitality services, operating internationally and described as the largest hotel group in Korea.
