Bath Planet Inland Empire is looking for a customer service representative to join our team in our Wildomar office. This person will drive customer satisfaction by fielding inquiries, addressing Customer Needs.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound and outbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
- Bachelor’s degree or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
Bath Planet offers Health Insurance and 401k.
.
Top Skills
What We Do
Bath Planet of Western PA provides affordable acrylic bathroom remodeling solutions and refit systems. Our aim is to design The Bath of Your Dreams while keeping it comfortable. Our in-home design consultants will sit down with you and walk you through your custom bath remodel. We proudly hold the Good Housekeeping Seal and provide all of our customers with a Lifetime Warranty on both our products and the labor in installing them. Everything Bath Planet has to offered is 100% Manufactured in the U.S.A.
