Office Coordinator

The Office Coordinator is responsible for managing the office reception and coordinating office facilities to ensure smooth daily operations. You will oversee the reception function, maintaining high standards of customer service for CMC Markets.

Please note that this role is fully office-based in our London office.

Key responsibilities:

• Ensure that all calls to CMC Markets are answered politely, professionally within the agreed service levels through the company switchboard system.
• To ensure that all visitors and staff are dealt with in a polite and professional manner.
• Maintain a clean, organised, and professional reception area.
• Manage incoming and outgoing post and parcels, including UK and international carriers.
• Ensure the stationery room is always tidy and well-stocked.
• Oversee the external archiving process, acting as the main point of contact for the vendor.
• Ensure meeting rooms are set up and cleared promptly after use.
• Maintain cleanliness in kitchen areas and ensure adequate refreshments are available daily.
• Coordinate the ordering of office refreshments as required.
• Assist with emergency evacuations (planned and unplanned), providing Fire Warden support.
• Manage DSE (Display Screen Equipment) assessments, including coordinating equipment orders and arranging training.
• Ensure adherence to procurement procedures, including raising relevant purchase requisitions when needed.
• Respond promptly and appropriately to urgent issues or emergencies as they arise.
• Support with administrative activities such as staff onboarding and issuing security access cards.
• Provide ad-hoc administrative support to overseas staff visiting the London office.
• Work closely with HR to support office-related policies and processes.
• Maintain confidentiality and data security in all aspects of the role.

KEY SKILLS AND EXPERIENCE

• Experience in managing a reception, including handling calls and welcoming visitors
• Familiar with MS Office, Teams and telephony systems
• Strong verbal and written communication
• Ability to prioritise effectively and multi-task
• Ability to be resourceful and proactive when issues arise.
• Must have strong interpersonal skills and ability to work in a team environment.
• Attention to detail and a strong desire to get things done.
• Provide excellent customer service
• Have a flexible and adaptable approach to work.

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.