Office Coordinator

Southern Air of Monroe is looking for a reliable, organized, and people-focused Office Coordinator to join our growing team. This role is perfect for someone who enjoys keeping things running smoothly, supporting customers and technicians, and being the backbone of a busy, professional office.

We believe our employees are the foundation of our success. That’s why we prioritize work-life balance, growth opportunities, and competitive compensation for our front-line team members.

What we offer:

• Competitive pay: $17–$20 per hour (based on experience)
• Uncapped growth and advancement opportunities
• Medical, Prescription, Dental, and Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• Paid Holidays
• Paid Time Off (PTO)
• Ongoing training and professional development

As our Office Coordinator, you’ll be the central point of support for customers, technicians, and leadership—keeping operations organized and efficient.

Core Responsibilities:

• Answer and manage incoming customer calls in a professional and friendly manner
• Schedule customer appointments, estimates, and technician calls
• Coordinate daily technician schedules to ensure efficiency and coverage
• Maintain accurate customer records, service notes, and documentation
• Assist with renewing and managing maintenance agreements
• Communicate with customers to confirm appointments and follow up on service
• Provide high-level customer service and help resolve concerns professionally
• Support office operations and administrative tasks as needed
• Use internal systems and software (including ServiceTitan, when applicable) to track activity

You’ll be a great fit if you have:

• 1–5 years of experience in office administration, customer support, or call center roles
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Proficiency with Microsoft Office (Word, Outlook, Excel)
• Experience with ServiceTitan (preferred but not required—we’ll train!)
• A positive attitude and team-first mindset
• Valid driver’s license with a clean driving record

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. 

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).  

If this sounds like the perfect opportunity for you, don’t wait! Apply today! 

We are an Equal Employment Opportunity Employer 

Job Type: Full-TimePay: $15–$20 per hourWork Location: In person (Monroe, LA)

Benefits Include:

• Matching 401(k)
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• Paid Time Off
• Ongoing Training & Development

Commute/Relocation:Must be able to reliably commute to  or plan to relocate before starting.

If you’re ready to trade up to a stable, professional office role with room to grow—apply today!