ASC Business Office Coordinator

MINIMUM REQUIREMENTS
Education/Experience/Licenses/Certificates/Eligibility: College education preferred. Previous experience in medical business office required. Supervisory experience preferred. Previous medical coding experience required. Bookkeeping/accounting experience preferred.
Eligibility: All employees must be able to provide proof of their identity and their right to work in the United States.

SKILLS/KNOWLEDGE/ABILITY
Interpersonal: Able to read, write and communicate effectively with co-workers and patients. Flexible. Able to take direction from multiple sources. Displays a primary interest in serving the needs of the customer and maintaining standards of courtesy and friendliness to co-workers.
Critical Thinking: Able to work independently. Able to manage multiple priorities. Detail oriented. Willing to flex hours to meet facility needs. Able to follow a schedule and manage one’s own time.
Knowledge: Knowledge of A/R and A/P. Familiarity with generally accepted accounting principles. Knowledge of insurance billing and collections. Proficiency with Microsoft Office Suite. Knowledge of basic medical terminology. Knowledge of web access and utilization.
Machines, Equipment, Work Aides: Computer, Microsoft Office Suite, fax, copier, phones and shredder.
Work Environment: Subject to busy clinical business environment requiring above average ability to prioritize and organize. Some overtime may be required.
ESSENTIAL COMPETENCIES / PERFORMANCE EXPECTATIONS
Business Administration
• Assures efficient schedule and registration of patients.
• Resolves financial conflicts appropriately and professionally.
• Assures timely depositing of receipts and refunding of overpayments.
• Oversees and assists patient reception, registration and admission.
• Assures adequate supply of business office supplies.
• Coordinates scheduling and directs duties of business office staff.
• Monitors cash flow and the accounts receivable and collections process.

• Assumes and delegates responsibility for accounts payable functions. Assures that invoices are appropriately matched to purchase orders.
• Supervises the medical record process to ensure compliance and confidentiality.
• Ensures that all business office procedures are carried out according to policy.
• Responsible for verifying the daily computer backups are performed.
• Demonstrates appropriate patient interaction across the age span
• Strives to stay within budgeted guidelines.
• Observes scheduled hours of work and puts in extra hours when necessary.

• Communicates clear understanding of job responsibilities, task objectives, deadlines and performance expectations
• Disseminates relevant information about decisions, plans and activities to people that need it for job performance.
• Shares up-to-date information on facility activities and policy changes in a timely manner.

Professional Development
• Develops contacts with people who are a source of information and support.
• Maintains contacts through periodic interactions including visits, telephone calls, correspondence,
seminars and attendance at meetings and social events.

Activities that Enhance the Image of the Facility
• May participate in activities that promote a healthy community.
• Demonstrates knowledge and professionalism with community and other organizational
members.
• Provides timely response and resolution to client complaints.

Communication
• Listens respectfully, gives feedback directly, honestly and talks with others to clarify differences.
• Effectively communicates and interacts with patients (using translation services when needed),
their family, and other external and internal clients (including fellow employees) from diverse
backgrounds.

Quality
• Demonstrates a willingness to look at new ideas and work in a changing environment.
• Understands, verbalizes and participates in the quality improvement process.
• Supports initiatives designed to improve individual and organizational performance.