The Role
Provides front-counter customer service while supporting office administration. Responsibilities include processing sales, returns, payments, and cash balancing; entering orders and invoices; maintaining records; answering phones; managing supplies and deliveries; checking inventory; and coordinating customer pickups with warehouse staff.
Summary Generated by Built In
The Office Coordinator plays a dual operational role, acting as the primary point of contact for customer-facing retail counter interactions while managing essential administrative, clerical, and order-processing support for the facility. This position balances cash management, Point of Sale (POS) operations, order tracking, record maintenance, and office logistics to ensure smooth day-to-day operations across both the showroom and back office.
Key Responsibilities
Retail front counter
- Greet walk-in customers and help them find products or place orders
- Process sales, returns and payments using the POS system; handle cash and balance the drawer
- Answer product, pricing and availability questions, and route technical questions to the right person
- Look up orders, check stock and coordinate pickups with the warehouse
- Keep the counter and showroom area clean, stocked and organized
Office administration
- Answer and direct phone calls; take messages and respond to general inquiries
- Enter orders, invoices and customer records accurately in company systems
- File, scan and maintain paper and digital records
- Order and track office supplies; receive and sort incoming mail and deliveries
- Support the team with scheduling, visitor check-in and other tasks as assigned
Skills, Knowledge and Expertise
- Customer Service: Welcoming communication style for greeting walk-in visitors and resolving counter inquiries
- POS & Cash Handling: Experience processing sales, handling returns, and balancing the cash drawer accurately
- Administrative Support: High attention to detail with data entry, invoicing, recordkeeping, and managing office supplies
- Multitasking: Ability to balance walk-in customer traffic while completing back-office paperwork
- Phone & Communication: Professional telephone etiquette for answering calls, routing inquiries, and taking clear messages
- Computer Literacy: Working knowledge of Point of Sale (POS) systems, order lookup software, and Microsoft Office / Google Workspace
- Team Coordination: Ability to communicate smoothly with warehouse staff to verify stock and coordinate customer pickups
Why it's great to build your career with us!
We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being.
Some of our benefits:
- Health, Vision & Dental Insurance with company contributions
- Free Employee Assistance Program: 24/7 access
- Generous paid time off (PTO) that increases with tenure
- Volunteer Paid Time Off: Give back to our community & get paid!
- 401k Matching Options with no Vesting Requirements
Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.
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About
The GME Supply family of companies is a group of brands that focus on industrial distribution related to safety equipment, tools, and gear for at-height industries and commercial users. Our success is fueled by a tenacious team and headquartered in the United States, with locations strategically throughout North America.We are a high-reaching group of industry professionals focusing our energies on staying ahead for the competitive markets we serve. We train our employees to be Gear ExpertsⓇ that provide solutions to industry experts, and we partner with some of the most recognized brands on the planet.Strong connections between teammates in our business allows dedication to our mission and supports each employee’s personal goals. Coupling internal development with the recruitment of external candidates means we always have the most talented and diverse team possible. We believe that combining diverse talents and backgrounds to create an inclusive and successful work community is the key to long-term success.If you are looking to be part of a structured and motivated team where you are valued for the quality work you provide, our family of companies is the right group for you!Applications are being taken exclusively online for this role, we look forward to learning about the ways that we may work together and how your talents will contribute to the vision of our organization!Job descriptions are not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for a job. Duties, responsibilities, and activities may change at any time with or without notice.
Skills Required
- Experience processing sales, handling returns, and balancing a cash drawer using POS systems
- Customer service experience and welcoming communication with walk-in visitors
- Administrative support experience, including data entry, invoicing, recordkeeping, and office supply management
- Ability to multitask between customer traffic and back-office paperwork
- Professional telephone etiquette and clear message-taking skills
- Working knowledge of POS systems, order lookup software, Microsoft Office, or Google Workspace
- Ability to coordinate with warehouse staff to verify stock and arrange customer pickups
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The Company
What We Do
GME Supply outfits tradespeople and at-height workers with fall-protection and safety equipment, tools, workwear, rigging, rescue gear, and related supplies. It serves telecommunications, utilities and power generation, oil and gas, construction, and industrial operations. The company curates equipment from manufacturers and complements product distribution with training, program support, kitting, compliance solutions, and proprietary digital tools. Its mission is to help keep workers safe and productive through timely service and expertise.
