The Role
Provides front-desk administrative support for an outpatient treatment program by greeting clients and visitors, answering phones, managing appointment inquiries, directing clients to clinicians, recording messages, collecting copayments and fees, and documenting transactions. Requires professional communication, organization, computer proficiency, and familiarity with healthcare insurance. Bilingual English/Spanish and healthcare receptionist experience are preferred.
Summary Generated by Built In
Location: Waltham, MA - Outpatient Treatment Program
Schedule: Monday-Friday, 5:45am-2:15pm
Pay rate: $20.70/hour
Benefits:
- Health, dental, vision insurances/additional voluntary insurances
- Company-paid life insurance/employee assistance programs
- Generous paid time off accrual
- Tuition reimbursement/loan repayment options
- 401k with company match up to 7%!
- Discounts on wide array of services/entertainment nationwide
The Clinical Office Coordinator is responsible for:
- Greeting clients, answering client questions regarding appointment schedules, directing them to the appropriate clinician, and completing other administrative tasks as directed.
- Answering the telephone in a professional, friendly manner and transferring calls to identified staff and/or recording messages as necessary.
- Greeting clients, staff and/or visitors in a professional, friendly manner.
- Demonstrating respect for supervisors, co-workers, and clients.
- Collecting co-payments, fees, etc. for services rendered from clients according to clinic policy, accurately documenting all transactions as needed.
Qualifications:
- High school diploma or GED required.
- Bilingual (English/Spanish) preferred.
- Prior experience as receptionist in a healthcare setting preferred.
- Familiarity working with insurances preferred.
- Computer experience and familiarity with Windows, Microsoft Outlook, and Microsoft Word required.
- The ideal candidate is organized and has strong communication skills
Skills Required
- High school diploma or GED
- Computer experience
- Familiarity with Windows
- Familiarity with Microsoft Outlook
- Familiarity with Microsoft Word
- Strong communication skills
- Organizational skills
- Bilingual English and Spanish
- Prior receptionist experience in a healthcare setting
- Familiarity working with insurance
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The Company
What We Do
Spectrum Health Systems, Inc. is a private, non-profit provider of evidence-based treatment for substance use and mental health disorders, offering the largest continuum of addiction treatment in New England.
