The Role
Provides front-desk and administrative support for an outpatient treatment program. Greets clients and visitors, answers and routes telephone calls, manages appointment-related questions, directs clients to clinicians, completes administrative tasks, and collects and documents client payments. Requires strong organization, communication, computer skills, and professionalism; healthcare reception and insurance familiarity are preferred.
Summary Generated by Built In
Location: Haverhill, MA - Outpatient Treatment Program
Schedule: Part-time. 24 hours a week, flexible days
Pay rate: $20.70/hour
The Office Coordinator is responsible for:
- Greeting clients, answering client questions regarding appointment schedules, directing them to the appropriate clinician, and completing other administrative tasks as directed.
- Answering the telephone in a professional, friendly manner and transferring calls to identified staff and/or recording messages as necessary.
- Greeting clients, staff and/or visitors in a professional, friendly manner.
- Demonstrating respect for supervisors, co-workers, and clients.
- Collecting co-payments, fees, etc. for services rendered from clients according to clinic policy, accurately documenting all transactions as needed
Qualifications:
- High school diploma or GED required.
- Bilingual (English/Spanish) preferred.
- Prior experience as receptionist in a healthcare setting preferred.
- Familiarity working with insurances preferred.
- Computer experience and familiarity with Windows, Microsoft Outlook, and Microsoft Word required.
- The ideal candidate is organized and has strong communication skills
Skills Required
- High school diploma or GED
- Computer experience
- Familiarity with Windows
- Familiarity with Microsoft Outlook
- Familiarity with Microsoft Word
- Bilingual English/Spanish
- Prior receptionist experience in a healthcare setting
- Familiarity working with insurance
- Strong organizational and communication skills
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The Company
What We Do
Spectrum Health Systems, Inc. is a private, non-profit provider of evidence-based treatment for substance use and mental health disorders, offering the largest continuum of addiction treatment in New England.
