Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.
Key Responsibilities:
- Schedule, confirm, and update appointments for customers, clients, or vendors.
- Communicate professionally via phone, email, and internal systems to coordinate appointment details.
- Verify necessary information such as availability, service requirements, and documentation.
- Maintain accurate appointment logs, records, and reports.
- Follow up on missed or rescheduled appointments to ensure continuity of service.
- Collaborate with other departments (such as dispatch, operations, or customer service) to ensure smooth scheduling and operational efficiency.
- Handle inquiries and resolve scheduling conflicts or issues promptly.
- Maintain confidentiality and adhere to company policies and procedures.
Qualifications:
- High school diploma or equivalent; associate degree preferred.
- 1–2 years of experience in scheduling, administrative support, or customer service.
- Strong organizational and multitasking skills with high attention to detail.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Excel, Outlook, Word) and scheduling or logistics software.
- Ability to remain calm and professional under pressure and manage competing priorities.
Preferred Skills:
- Experience in a logistics, transportation, or healthcare environment (depending on industry).
- Familiarity with CRM or TMS (Transportation Management System) software.
- Bilingual skills (English/Spanish) a plus.
Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
Skills Required
- High school diploma or equivalent
- 1-2 years of experience in scheduling, administrative support, or customer service
- Strong organizational and multitasking skills with high attention to detail
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word
- Ability to remain calm and professional under pressure and manage competing priorities
- Associate degree
- Experience in a logistics, transportation, or healthcare environment
- Familiarity with CRM or Transportation Management System software
- Bilingual English and Spanish skills
Echo Global Logistics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Echo Global Logistics and has not been reviewed or approved by Echo Global Logistics.
-
Healthcare Strength — Health, vision, and dental coverage with PPO or HDHP options, telehealth via MDLive, and an EAP are highlighted as robust. Reported benefit ratings place core healthcare features above average relative to other areas.
-
Parental & Family Support — Paid bonding/parental leave and family supports like a Care.com membership are prominently offered. Parental leave is consistently described as a strong aspect of the package.
-
Wellbeing & Lifestyle Benefits — Wellness perks such as Peloton access, gym discounts, volunteer time off, and pet insurance broaden the offering. These lifestyle benefits are positioned as notable strengths alongside core coverage.
Echo Global Logistics Insights
What We Do
Echo is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of our clients. Our proprietary web-based technology, dedicated service teams and robust procurement power enables our clients to see significant transportation savings while receiving best-in-class service.
Why Work With Us
At Echo you don’t just have a job—you have a career. Passion for what you do keeps you on the road to success. It’s teamwork and relationships that make our team truly successful. The chance to work alongside friends, have your voice heard, and be mentored by those who genuinely want to see you grow and thrive makes every day even better.
Gallery
.jpg)
