Office Coordinator - Warren County, OH

Office Coordinator

Full-Time | Lebanon, Ohio

Best Point Education & Behavioral Health is seeking a highly organized, compassionate, and detail-oriented MRSS Office Coordinator to support our Mobile Response and Stabilization Services (MRSS) team in Lebanon, Ohio.

As the administrative backbone of the MRSS program, you'll help keep critical services moving—from answering the crisis line and coordinating therapist response to managing client intake, maintaining accurate records, and ensuring program data is complete and up to date.

This is a fast-paced role for someone who can stay calm under pressure, manage multiple priorities, communicate with compassion, and keep the details on track. Your work will directly support the team's ability to respond to children and families when they need help most.

Job Responsibilities

Coordinate Crisis Response

• Answer and operate the MRSS crisis line with professionalism, empathy, and a client-centered approach
• Dispatch MRSS therapists to community locations while ensuring appropriate team coverage and timely response
• Coordinate communication between MRSS staff and other internal or community partners as needed
• Help ensure the administrative side of crisis response operates smoothly and efficiently

Manage Client Intake & Records

• Open and close MRSS client cases while ensuring administrative, financial, and insurance requirements are completed accurately
• Maintain and update client demographic, contact, insurance, and financial information
• Check clients in for office-based appointments
• Ensure required documentation and information are complete and accurate
• Maintain confidentiality and protect sensitive client information

Maintain Accurate Program Data

• Manage program data collection and reporting processes
• Complete timely and accurate data entry into Monthly Logs and SNAP systems
• Conduct bi-monthly data audits to identify and address documentation or data-entry issues
• Communicate documentation reminders and follow-up needs to staff and program leadership
• Help maintain accurate program records to support reporting, compliance, and program effectiveness

Support Daily Operations

• Provide administrative support including scanning, filing, photocopying, and document management
• Provide exceptional customer service to clients, families, community partners, and internal teams
• Collaborate with MRSS staff, community partners, and internal stakeholders to support program operations
• Help maintain an organized, efficient, and welcoming office environment
• Complete additional administrative responsibilities as assigned by leadership
• Follow all agency policies, procedures, and confidentiality standards

Qualifications

• High school diploma or GED
• Strong organizational and administrative skills
• Excellent customer service and relationship-building abilities
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and accuracy
• Proficiency with data entry and office technology systems
• Ability to remain professional, compassionate, and composed when responding to urgent or emotionally difficult situations

Benefits & Compensation

Starting Pay: $18/hour

We believe taking care of our employees is essential to taking care of our community. That's why we offer a comprehensive and affordable benefits package designed to support your health, financial well-being, career growth, and work-life balance. Our benefit costs are approximately 38% lower than those of other organizations our size, helping you keep more of what you earn.

Health & Wellness

• Medical, dental, and vision coverage starting as low as $27/paycheck
• HSA with employer contributions up to $1,200 annually for 2+ person plans
• Flexible Spending Account (FSA)
• Free preventive care and wellness programs
• Employee Assistance Program (EAP) offering confidential emotional, financial, legal, and personal support
• Pet insurance options

Financial Security

• Competitive 403(b) retirement plan with up to 4% employer match
• Employer-paid life insurance valued at 2.5x annual salary, up to $300,000
• Short- and long-term disability coverage
• Educational loan forgiveness support and resources
• Eligibility for Public Service Loan Forgiveness (PSLF)

Career Growth & Development

• Tuition reimbursement opportunities
• 10% tuition discount for online programs through the University of Cincinnati
• Leadership Academy and professional development programs at no cost
• Interest-free personal computer loan program
• Employee referral bonus of up to $1,000
• Opportunities for professional growth and advancement

Time Away & Work-Life Balance

• Generous PTO, with up to 34 days off in your first year for eligible employees
• 10 paid holidays
• Paid parental leave for birth, adoption, or foster placement
• Work-life balance support

Work Environment

The MRSS program operates in a variety of settings, including offices, schools, community locations, and mental health treatment environments.

This position may involve interaction with children and families experiencing behavioral or emotional challenges. Employees may encounter situations involving heightened emotions, shouting, or individuals who are upset. The ability to maintain a calm, professional, and compassionate approach is important in this environment.

Physical Requirements

The physical demands described are representative of those required to perform the essential functions of the position. Reasonable accommodations may be made for individuals with disabilities.

You will regularly be required to:

• Use hands to manipulate, handle, feel, and control equipment or materials
• Communicate with and listen to employees, clients, families, and community partners
• Read, write, and interpret written documentation
• Sit, stand, and move throughout the workday
• Occasionally lift and move objects weighing up to 20 pounds

Why Join Best Point?

At Best Point, the work we do matters, especially when a child or family is experiencing a crisis. As an MRSS Office Coordinator, you'll play an important role in making sure the right people, information, and resources come together when they're needed most.

While you may not be the person providing the clinical intervention, your coordination helps make that intervention possible. You'll be an essential part of a team working to provide timely, compassionate support to children and families throughout the community.

If you're organized, calm under pressure, compassionate, and ready to play a vital role in behavioral health services, we'd love to have you join Best Point.

Best Point Education & Behavioral Health is committed to creating an inclusive, respectful, and supportive workplace. We are an equal opportunity employer and consider all qualified applicants without regard to age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected category.