Office Coordinator / Sales Assistant

Posted 6 Days Ago
Be an Early Applicant
Madison, WI, USA
In-Office
20-20 Hourly
Entry level
Retail
The Role
Provide administrative and sales support: enter orders and alterations, receive and prep shipments, handle returns, manage phones/email, assist with deliveries/pickups, perform errands and bank deposits, and support sales professionals and store operations.
Summary Generated by Built In
At the Tom James Company, an office professional supports our sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry. An office professional is a valued member of the Tom James support team.
 
We currently have a full-time opening in our Madison, WI office. Our position is for 40 hours per week at $20 per hour. We offer a generous PTO plan, paid holidays, and a 401(k) plan.
 
Regular onsite attendance required.

RESPONSIBILITIES

    Order Entry
    Entering Order Tickets, Customer Order Forms, and customer payments daily 
     
    Receiving & Shipping
    Unpacking received shipments daily 
    Prepping and steaming garments for delivery and placing on Sales Professional's rack
    Processing returns, remakes and alterations
    Preparing clothing for delivery by Sales Professional
    Picking up and delivering client items as needed
     
    Alterations 
    Entering alteration instructions into the proprietary system
    Delivering/picking up garments to/from outside contractor tailors 
    Preparing alteration report for corporate office
     
    Telephones/E-Mail/Mail
    Answering incoming phone calls and relaying messages to appropriate Sales Professional
    Checking store e-mail daily and forwarding information to the relevant person(s) 
    Making bank deposits and running errands
    Making follow-up calls to factories, customers, and corporate office
    Performing other duties as assigned

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

    Experience using social media platforms for marketing and research purposes
    Strong computer skills, including proficiency with Microsoft Office and Google Docs
    Ability to multi-task in a fast-paced environment, prioritize multiple projects and consistently meet deadlines
    Strong organizational skills
    Ability to bend and lift 30 lbs.
    Valid driver’s license except in larger metropolitan areas where driving is not required

Skills Required

  • Experience using social media platforms for marketing and research purposes
  • Proficiency with Microsoft Office
  • Proficiency with Google Docs
  • Ability to multi-task, prioritize projects, and meet deadlines in a fast-paced environment
  • Strong organizational skills
  • Ability to bend and lift 30 lbs.
  • Valid driver's license (unless in larger metropolitan areas where driving is not required)

Tom James Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tom James and has not been reviewed or approved by Tom James.

  • Retirement Support Programs include a 401(k), profit sharing, and employee ownership that emphasize long-term wealth building. These elements are presented as meaningful advantages for tenured employees.
  • Healthcare Strength The package spans major medical, dental, vision, life insurance, and both short- and long-term disability. Coverage breadth is positioned to provide peace of mind for individuals and families.
  • Leave & Time Off Breadth PTO is characterized as generous and a strong component of the package. Time-off allowances complement the broader benefits suite.

Tom James Insights

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The Company
HQ: Franklin, TN
1,259 Employees
Year Founded: 1966

What We Do

Tom James is the world’s largest manufacturer and retailer of custom clothing and the engine behind some of the world’s most established tailored clothing brands. As one of the few remaining vertically integrated clothing retailers—meaning we control the entire manufacturing process ‘from sheep to suit’—we offer unparalleled value to those with an eye for quality. Our service model is based on a simple mantra: “We come to you with fine clothing.” Our clients never wait in line, fight for parking, or covet a garment that doesn’t come in their size. Our clients never settle, because we leverage the support of Tom James’ vertically integrated resources, nearly unlimited fabric and styling choices, plus, the technology of the digital age to offer our clients the individualized wardrobe service they prefer. The efficiency and value of our business model allows us to span all price points, from $800, entry level fully custom suits to the most coveted, 100% handmade garments in the industry: Oxxford Clothes, based in Chicago, using Holland and Sherry cloth. The Tom James Company operates offices in 37 states, the United Kingdom, France, Holland, Germany, Australia & Canada. If you would like to learn more about our service and products, get in touch or visit our website at www.tomjames.com

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